At a Glance
- Tasks: Lead a team to achieve financial and operational goals while ensuring excellent client care.
- Company: Join a dynamic company focused on military deafness with a commitment to growth.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a range of employee perks.
- Other info: This role offers excellent career progression and a supportive work environment.
- Why this job: Make a real impact in a role that supports team development and client satisfaction.
- Qualifications: Proven team management experience and strong communication skills are essential.
The predicted salary is between 50000 - 60000 £ per year.
The Operations Manager will have team leader responsibilities as well as assisting the Business Unit Director in achieving the financial, technical and people management targets for the Business Unit. As well as ensuring Client’s SLA’s and internal objectives, benchmarks and KPI’s are delivered. This is a fantastic opportunity for those wishing to gain/develop their experience in an operational role, with a specific focus on management of others, together with gaining skills to support the growth of the department – both financially and organically.
Key Responsibilities
- Assisting in the delivery of the financial budget - analysis of monthly performance and preparation of forecasting to support achievement of the budget
- Project Management/Growth of client(s)
- Ensuring the unit delivers excellent client care and quality to our Clients, achieving both Client driven and internal KPI’s
- Attaining the people metrics for their sub-unit – supporting internal career development and progression
In this role you will also be responsible for delivering the following:
- Financial performance
- Profitability
- Capacity Planning
- Quality, including delivering against SLAs and KPI's
- Excellent client care
- Build and maintain a strong relationship with all key stakeholders
The Operations Manager is responsible for leading a group of Team Leaders/Technical Supervisors to deliver their teams objectives by:
- Setting and measuring at regular intervals - the unit, team and individual KPI targets (client and internal)
- Delivering a consistent and regular communication line with the Business Unit Director along with other key stakeholders
- Ensuring there are regular team meetings, 1-2-1s, performance reviews and performance development discussions taking place.
- Delivering an environment where high morale and engagement exists where team members are encouraged to participate in improving morale and where success is celebrated as a team
- Regularly review processes to ensure continuous improvement
Skills, Knowledge and Expertise
Essential
- Proven experience of managing a team(s)
- Able to provide evidence of achieving current and past objectives
- Clear evidence of having developed other team members to their maximum potential
- Proven track record of using own initiative
- Highly organised and effective planner
- Ability to prioritise workloads/capacity plan
- Effective communicator with excellent listening and verbal skills
- Confident decision maker
- Remains calm under pressure
- Proficient IT skills
- Commercial awareness
- Ability to be adaptable and think on your feet
- Ability to positively influence others
Desirable
- Proven experience of mentoring one or more team members to their full potential
- Previous experience of MI reporting and analysis
Due to the nature of this position, this role requires candidates to be a sole British National or dual national with one part being British, with no restrictions on working in the UK. Due to the national security requirements of this position, candidates must hold British Citizenship to be eligible to apply.
Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Family Cover
- Private Medical Insurance (Bupa)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death in Service
- Critical Illness Cover
- PHI/Income Protection (Private health insurance)
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme
- Tech Scheme
- Season Ticket Loan
- Gym Flex
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
Senior Operations Manager - Military Deafness employer: Davies
As a Senior Operations Manager at our Birmingham location, you will join a dynamic team dedicated to delivering exceptional client care while fostering a supportive and engaging work environment. We prioritise employee growth through comprehensive development opportunities, competitive benefits including private medical insurance and a generous holiday allowance, and a culture that celebrates teamwork and success. Our commitment to your well-being and professional advancement makes us an outstanding employer for those seeking a meaningful career in operations management.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Manager - Military Deafness
✨Get Involved in Industry Events
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We think you need these skills to ace Senior Operations Manager - Military Deafness
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Davies.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Davies. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Davies
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Davies, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Davies, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Davies could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Davies as they’re likely seeking a candidate who can enhance their workplace culture.
