Overview
In this Senior Loss Adjuster role, you will lead complex High Net Worth and Major Loss property claims from instruction to settlement. You will work within a specialist team to deliver exceptional service to prestigious clients and brokers, applying deep technical expertise to assess cause, extent and value. You will guide policyholders through challenging losses, providing clear recommendations and building lasting client partnerships. This is an opportunity to shape outcomes on high-value, technically demanding claims while collaborating across Davies Group services. You will benefit from a supportive environment that values professional growth and delivering impactful results.
Pay / Benefits
- Pension, 5% employee and 5% employer contribution
- Life assurance: x4
- Cycle to Work Scheme
- Flexible working
- Davies Innovation Lab
- Funding for professional qualifications
Responsibilities
- Managing a portfolio of High Net Worth, Major Loss and complex property claims
- Delivering market-leading customer service aligned to demanding client expectations
- Conducting investigations, site visits and assessments to determine cause, extent and value of losses
- Producing high-quality reports and technical recommendations for insurers and clients
- Maintaining regular communication with policyholders, brokers, insurers and other stakeholders throughout the claims journey
- Ensuring all claims are progressed efficiently and in line with service level agreements and performance targets
- Building strong relationships with clients and brokers to support long-term partnerships and business growth
- Working collaboratively with colleagues and specialist suppliers to achieve the best possible outcomes
- Identifying opportunities to utilise wider Davies Group services for the benefit of customers and clients
- Participating in a one week in three out-of-hours on-call rota for a key client account
Key requirements
- Proven experience handling property claims within a loss adjusting environment
- Strong knowledge of High Net Worth and domestic property claims
- Previous exposure to major loss claims, or a desire to develop within this area
- Progress towards, or completion of, ACILA, FCILA or an equivalent professional qualification
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced, changing environment
- Outstanding customer handling and stakeholder management skills
- Proactive, resilient and solutions-focused approach
- Strong attention to detail and commitment to technical accuracy
- A full UK driving licence
- relationship management
- communication
- multitasking
- property claims handling
- loss adjusting expertise
- technical report writing
Senior Manager MLC - South East employer: Davies
Join a dynamic and supportive team in London, where your career as a Crime & Regulatory Paralegal will flourish. With hands-on exposure to complex cases and the opportunity to learn from leading experts, you'll benefit from a culture that prioritises professional growth and well-being, alongside competitive perks like a generous holiday allowance and health support services. This is not just a job; it's a chance to build a meaningful and rewarding legal career in a highly respected field.
