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- Tasks: Manage vehicle off-hire processes and communicate with customers for collections.
- Company: Join Davies Group, a supportive and innovative team in Birmingham.
- Benefits: Enjoy flexible working, career development, and great discounts.
- Why this job: Make an impact in a dynamic role with full training provided.
- Qualifications: Customer service experience and a proactive attitude are key.
- Other info: Great opportunities for personal growth and community involvement.
The predicted salary is between 30000 - 42000 £ per year.
Company: Davies
Location: Birmingham – B37 7HQ
Job Title: Returns Team Coordinator
Job Type: Full-Time 37.5 hours per week, Monday – Sunday, rota basis 08:30-18:00, Saturday 09:00-12:00, Sunday 1 in 4.
Department: Claims Management
Description: Davies Group is recruiting a Returns Team Coordinator for our Vehicle Replacement Group in Birmingham. The role involves managing the off-hire process of vehicles, ensuring priority off-hires are handled first to benefit the business.
Key Responsibilities:
- Ensure priority off-hires are actioned first to the profit of the business.
- Communicate with customers to arrange collection of vehicles, both verbally and following up with text/email.
- Process the off-hire of vehicles with suppliers as per internal procedures and SLA’s.
- Contact Referrers in instances where the customer either wants to retain the vehicle or refuses to return the hire vehicle.
- Ensure any missed/uncollected vehicles have the correct abortive charges applied and are appropriately actioned by either noting the claim and accounts note added or the charging of the customer.
- Process off-hires using the company’s preferred supply chain via the in-house system.
- Comply to all technical and regulatory processes and procedures.
- Take responsibility for incoming/outgoing emails in the Inbox, ensuring all necessary action is taken including uploading information into the off-hire system.
- Complete Supplier Reports and update VRG system.
- Answer telephone calls appropriately and efficiently.
- Attend to reports to be completed to deadline set by Team Leader.
- To action emails sent to our designated Off Hire Inbox.
- Process payments.
- Assist Team Leader.
Knowledge and Abilities:
- Previous experience in a busy customer services role.
- Proactive in solving problems and organising own workload.
- A quick learner with a natural ability to understand processes.
- Good overall ability with technology including Microsoft office packages.
- Good standard of education.
- Must work well within the team and use own initiative.
Benefits:
- Career & Purpose: Davies Innovation Lab, Leadership training programme, Funding for professional qualifications, Thrive at Davies; learning opportunities.
- Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme.
- Financial Health: Pension, 5% employee and 5% employer contribution; My Choices at Davies provides; High Street discounts and Financial wellbeing hub; Life assurance; Refer a Friend; Cycle to Work Scheme; Lease car salary sacrifice; Davies Incentive Plan; Enhanced maternity, paternity and adoption pay.
- Mental, Physical & Emotional Wellbeing: Wellbeing centre; move, munch, money & mind focus; Discounts with 100\’s of UK retailers; EAP; 24/7 confidential helpline; 25 days holiday, increases to 26 days after 5 years and 27 after 10 years; Flexible working; hybrid, work from home or join a collaborative office space; Dress for your day; Inclusive employment policies; Flexible benefits including holiday purchase plan and health cash plan and BUPA dental plan.
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Returns Co-Ordinator employer: Davies
Contact Detail:
Davies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Returns Co-Ordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Davies Group. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and problem-solving. Prepare some examples from your past experiences that highlight your skills. We want to see how you can bring your unique abilities to the Returns Co-Ordinator role.
✨Tip Number 3
Show off your tech skills! Since the role involves using in-house systems and Microsoft Office, be ready to discuss your experience with technology. If you've used similar systems before, share that knowledge with us during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Returns Co-Ordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Returns Co-Ordinator role. Highlight any relevant experience or skills that match the job description, even if they come from different industries. We want to see how you can bring your unique strengths to our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and maybe share an example of how you've effectively communicated in a previous role. We love a good story!
Be Proactive in Your Approach: We’re looking for someone who can take initiative and solve problems. In your application, mention instances where you've taken charge of a situation or improved a process. This will show us that you're ready to hit the ground running when you join us.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re done!
How to prepare for a job interview at Davies
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Returns Co-Ordinator role. Familiarise yourself with the off-hire process and how it benefits the business. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since previous experience in a busy customer services role is important, prepare examples of how you've successfully handled customer interactions in the past. Highlight your problem-solving abilities and how you can organise your workload effectively to meet deadlines.
✨Demonstrate Tech Savviness
The job requires a good overall ability with technology, especially Microsoft Office. Brush up on your skills and be ready to discuss how you've used these tools in previous roles. If you have experience with any specific systems related to vehicle management, mention that too!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
