Davies in Preston is seeking a Senior Complaint Handler to lead investigations into complex insurance complaints and ensure fair, evidence-based outcomes. You will balance regulatory requirements with customer care, escalating where needed and coaching peers to raise the quality of responses.
You will work within a collaborative Customer Relations team focused on continuous improvement, governance and learning from feedback to reduce future complaints.
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Senior Complaint Handler: Fair Outcomes & Regulatory Expert in Preston employer: Davies
Join a dynamic and supportive team in London, where your career as a Crime & Regulatory Paralegal will flourish. With hands-on exposure to complex cases and the opportunity to learn from leading experts, you'll benefit from a culture that prioritises professional growth and well-being, alongside competitive perks like a generous holiday allowance and health support services. This is not just a job; it's a chance to build a meaningful and rewarding legal career in a highly respected field.
