Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for clients, guiding them through their claims with empathy and clarity.
- Company: Join Davies, a fast-growing company redefining customer journeys in the insurance sector.
- Benefits: Enjoy flexible working, career development, and a range of health and wellbeing perks.
- Why this job: Make a real difference in people's lives during critical moments while developing your skills.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: Dynamic team environment with opportunities for professional growth and community involvement.
The predicted salary is between 28800 - 43200 £ per year.
Be the difference when it matters most. Davies is growing fast, and we’re looking for exceptional Claims Handlers to join our expanding team in Preston. This is your chance to step into a role where you’ll be the first point of contact for clients during critical moments — guiding them with empathy, clarity, and confidence. At Davies, we don’t just handle claims — we shape experiences. Join us and be part of a company that’s redefining customer journeys.
What will your day look like:
- Interacting with a variety of people including customers, insurers, suppliers and colleagues around the country
- Ensuring the correct information gets to the right people, you’ll be confident in your written and verbal correspondence and checking policy cover
- Reviewing and setting up new claims, appointing contractors and updating claims on internal systems
- Prioritising and reviewing diaries in a timely manner
- Issuing payments to policyholders and suppliers for settlements
- Contributing to team, division and wider business growth and development
Your day to day role will involve communicating with customers via various methods, Inbound and outbound calls, Emails, SMS and also via our automated claims journey. Always making sure that we communicate with customers via their preferred method to ensure their claims is handled proactively and quickly.
Knowledge and Abilities:
- Your professional and amiable approach
- You want to find solutions and help customers through their claims effectively
- You know your way around the computer and can use MS Word, Excel and Outlook with ease
- Work with pace when called to, whilst remaining effective
- The successful candidates will enjoy challenge and pride yourself on your customer care, empathy and attention to detail
Benefits:
- Career & Purpose: Davies Innovation Lab, Leadership training programme, Funding for professional qualifications, Thrive at Davies; learning opportunities
- Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme
- Financial Health: Pension, 5% employee and 5% employer contribution, My Choices at Davies provides; High Street discounts and Financial wellbeing hub, Life assurance: x4, Refer a Friend, Cycle to Work Scheme, Lease car salary sacrifice, Davies Incentive Plan, Enhanced maternity, paternity and adoption pay
- Mental, Physical & Emotional Wellbeing: Wellbeing centre; move, munch, money & mind focus, Discounts with hundreds of UK retailers, EAP; 24/7 confidential helpline, 25 days holiday, increases to 26 days after 5 years and 27 after 10 years, Flexible working, Dress for your day, Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage, Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan
Niche Claims Handler in Preston employer: Davies
Contact Detail:
Davies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Niche Claims Handler in Preston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of digging into Davies and their values. Understanding their mission to redefine customer journeys will help you connect your experiences to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your empathy and problem-solving skills, which are key for a Niche Claims Handler.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and confident in your responses. Remember, you’ll be the first point of contact for clients, so showcasing your ability to communicate effectively is crucial.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Niche Claims Handler in Preston
Some tips for your application 🫡
Show Your Empathy: As a Niche Claims Handler, you'll be the first point of contact for clients during tough times. Make sure your application reflects your ability to empathise and connect with people. Share examples of how you've helped others in challenging situations.
Be Clear and Concise: Written communication is key in this role. When crafting your application, keep it clear and to the point. Avoid jargon and make sure your experience shines through without unnecessary fluff. We want to see your skills in action!
Highlight Your Attention to Detail: In claims handling, every detail matters. Use your application to showcase your attention to detail. Mention any relevant experiences where you’ve had to review information carefully or manage multiple tasks effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Davies!
How to prepare for a job interview at Davies
✨Know the Company Inside Out
Before your interview, take some time to research Davies and their approach to claims handling. Understand their values, mission, and how they redefine customer journeys. This will not only impress your interviewers but also help you align your answers with what they’re looking for.
✨Showcase Your Empathy Skills
As a Niche Claims Handler, empathy is key. Prepare examples from your past experiences where you’ve successfully helped customers through challenging situations. Highlight how you communicated effectively and made a difference in their experience.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to claims handling. Practice responding to scenarios where you need to prioritise tasks or handle difficult customers. This will demonstrate your problem-solving skills and ability to work under pressure.
✨Demonstrate Your Tech Savviness
Since the role involves using MS Word, Excel, and Outlook, be prepared to discuss your proficiency with these tools. You might even want to mention any relevant software you’ve used in previous roles that could benefit the team at Davies.
