At a Glance
- Tasks: Manage and resolve customer complaints with professionalism and empathy.
- Company: Join a community-focused company that values collaboration and growth.
- Benefits: Enjoy 25 days holiday, discounts at 800+ retailers, and professional development opportunities.
- Other info: Flexible working environment with excellent career growth potential.
- Why this job: Shape trust and turn challenges into positive experiences for customers.
- Qualifications: Strong communication skills and a calm, organised approach to problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Why Join Davies? At Davies, people aren’t just part of the business — they are the business. Our value of succeeding together isn’t a slogan; it’s the way we operate every day. When you join us, you join a community that celebrates collaboration, supports your growth, and recognises the impact you make. You’ll be welcomed, supported, and rewarded with a benefits package designed to help you thrive:
- Reward platform — discounts at 800+ retailers
- 25 days holiday (rising with service) plus the option to buy 5 extra days
- Development, training, and professional qualifications to help you grow your career
The Role: Be the Voice of Fairness, Clarity & Resolution. We’re looking for a calm, organised, customer‑focused individual to become a key part of our Complaints Resolution team. In this role, you’ll be the central point of contact for internal and external customers, guiding them through the resolution of reportable complaints with professionalism, empathy, and confidence. This is a full‑time, permanent opportunity where your communication skills, judgement, and problem‑solving abilities will shine. This is a hybrid opportunity to join a growing team.
What will your day look like:
- Managing reportable complaints across all Davies divisions, ensuring every case meets client and company standards
- Investigating complaint circumstances, collaborating with business units, and assessing whether compensation is appropriate
- Delivering clear, fair conclusions to customers, clients, senior leaders — and occasionally our CEO for escalated cases
- Presenting information effectively, ensuring every customer feels heard and respected
- Championing Fair Treatment of Customers, working within FCA guidelines
- Supporting colleagues across the Group to ensure complaints are acknowledged correctly
- Owning key client relationships, ensuring processes are followed and deadlines met
- Meeting and maintaining KPI targets
- Tracking root causes, spotting trends, and identifying opportunities for improvement
- Handling sensitive information with absolute confidentiality
This role evolves with the needs of the business, so flexibility and a proactive mindset are key.
Knowledge and Abilities: Why This Role Matters. You’re not just resolving complaints — you’re shaping trust. You’re the person who turns a difficult moment into a positive experience. You help Davies grow stronger by identifying what we can do better. And you ensure every customer feels valued, respected, and treated fairly.
Benefits:
- Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
- Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
- Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
- Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan
Complaint Handler in Preston employer: Davies
At Davies, we believe that our people are the heart of our business, fostering a collaborative and supportive work culture that prioritises your growth and well-being. As a Complaint Handler, you will not only play a crucial role in enhancing customer trust but also benefit from a comprehensive rewards package, including generous holiday allowances, professional development opportunities, and a commitment to employee well-being. Join us in a hybrid working environment where your contributions are recognised and valued, making a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Complaint Handler in Preston
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Davies on LinkedIn. Ask them about their experiences and any tips they might have for landing the Complaint Handler role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising common complaint handling scenarios. Think about how you'd approach resolving a tricky situation with empathy and professionalism. We want to see your problem-solving skills shine, so be ready to share examples from your past!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and confidently. Remember, as a Complaint Handler, you'll need to convey fairness and clarity, so let that come through in your conversations with us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Davies community. We can’t wait to see your application!
We think you need these skills to ace Complaint Handler in Preston
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and don’t be afraid to share a bit about your experiences that make you a great fit for the Complaint Handler role.
Tailor Your Application:Make sure to tailor your application specifically for us at Davies. Highlight your customer service skills and any relevant experience in handling complaints. Show us how you embody our values of fairness and clarity in your previous roles!
Be Clear and Concise:We appreciate clarity, so keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us your skills right from the start!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our community at Davies!
How to prepare for a job interview at Davies
✨Know the Company Inside Out
Before your interview, take some time to research Davies thoroughly. Understand their values, mission, and the specifics of the Complaint Handler role. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their community.
✨Showcase Your Communication Skills
As a Complaint Handler, your ability to communicate clearly and empathetically is crucial. Prepare examples from your past experiences where you've successfully resolved complaints or handled difficult situations. Practising these scenarios can help you articulate your thoughts during the interview.
✨Demonstrate Problem-Solving Abilities
Davies values individuals who can think on their feet. Be ready to discuss how you've identified root causes of issues in previous roles and what steps you took to resolve them. Consider preparing a few case studies that highlight your analytical skills and proactive mindset.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, how success is measured in the role, or what challenges the Complaints Resolution team is currently facing. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
