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Pre Litigated Complex File Handler
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Davies
Pre Litigated Complex File Handler

Pre Litigated Complex File Handler

Bolton Full-Time 36000 - 60000 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Investigate complex credit hire claims and manage a caseload under supervision.
  • Company: Join a dynamic legal team focused on saving clients money through effective claim management.
  • Benefits: Enjoy 25 days holiday, health support, and various employee perks like gym discounts and volunteering opportunities.
  • Why this job: Gain valuable experience in a supportive environment while making a real impact on client finances.
  • Qualifications: 5 GCSEs required; degree or LPC preferred, plus experience handling credit hire files.
  • Other info: Work full-time, Monday to Friday, with a focus on teamwork and client relationships.

The predicted salary is between 36000 - 60000 ÂŁ per year.

Pre Litigated Complex File Handler

Department: Legal

Employment Type: Permanent – Full Time

Location: Bolton

Description

This role offers an excellent opportunity to investigate Complex credit hire claims. The role of the File Handler is to carry out complex & technical investigations on claims submitted from a specific opponent. These claims will be pre-litigated claims with a value over ÂŁ25,000.
The purpose of the role is to help our clients save hundreds of thousands of pounds each year in exaggerated and inflated credit hire claims.
This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to successfully repudiating the claims.

Key Accountabilities

The role will involve dealing with a caseload of DA & NDA pre-litigated credit hire files under the supervision of a Technical Supervisor.
The main aspects of the role will involve:
•Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
•Develop and maintain client relationships, always keeping the client at the heart of every decision
•Formulating an initial strategy whilst assessing all intel and KYO strategies
•Undertaking telephone negotiations with third party Solicitors
•Liaising with the insured where necessary
•Ensuring ‘actions’ are carried out as per the task list within the Case Management System
•Accurately completing management information processes (MI)
•Feedback successful “kick outs” to the pre proceedings handlers as well as clients via outcome reports
•Ensuring all files are kept within ISO 9001 guidelines
•To ensure compliance with the SRA Standards and Regulations
•Adhere to the Keoghs Values
•Ability to work in target driven environment

Working Hours
35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch

Experience, Skills and Qualifications

•Experience of handling Credit Hire files with evidence of managing own case load
•Education – at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
•Ability to use own initiative
•Ability to plan and prioritise workloads
•Excellent listening and verbal communication skills
•Good telephone negotiation skills
•Ability to follow work processes and keep to Strategy
•Ability to recognise when sensitivity and tact are required
•Ability to make decisions
•Ability to remain calm under pressure
•Good IT skills including Word, Outlook, and experience of a Case Management System preferred
•Adhere to the Keoghs Values
Desirable:
•Experience of handling PI claims
•Knowledge of how to handle cases where indemnity may be an issue

Benefits

  • Davies Incentive Plan
  • 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
  • Simply Health Care Cash Plan
  • WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
  • Death In Service – after 1 years’ service
  • Pension Contribution based 5% Employee / 3% Employer
  • Employee Resource Groups
  • Employee Volunteering Programme
  • Cycle to Work Scheme*
  • Tech Scheme*
  • Season Ticket Loan*
  • Gym Flex*
  • Access to Online Discount Sites
  • Discounted Gourmet Society Membership
  • Discounted Tickets for Merlin Attractions nationwide
  • Discounts at local retail outlets
*after successfully completing probation

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Pre Litigated Complex File Handler employer: Davies

Join our dynamic team in Bolton as a Pre Litigated Complex File Handler, where you will play a crucial role in investigating complex credit hire claims. We pride ourselves on fostering a supportive work culture that prioritises employee growth, offering comprehensive benefits such as a generous holiday allowance, health and wellbeing support, and opportunities for professional development. With a focus on teamwork and client satisfaction, we provide a rewarding environment for those looking to make a meaningful impact in the legal field.
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Contact Detail:

Davies Recruiting Team

View Davies Profile

StudySmarter Expert Advice 🤫

We think this is how you could land Pre Litigated Complex File Handler

✨Tip Number 1

Familiarise yourself with the specifics of credit hire claims and the legal framework surrounding them. Understanding the nuances of these claims will not only help you in interviews but also demonstrate your genuine interest in the role.

✨Tip Number 2

Network with professionals in the legal field, especially those who specialise in credit hire or personal injury claims. Engaging with industry experts can provide valuable insights and potentially lead to referrals for the position.

✨Tip Number 3

Prepare for potential scenario-based questions during the interview. Think about how you would handle complex cases and negotiations, as this role requires strong decision-making and communication skills.

✨Tip Number 4

Showcase your ability to work under pressure by sharing examples from previous roles where you successfully managed a heavy caseload or met tight deadlines. This will highlight your suitability for the target-driven environment at StudySmarter.

We think you need these skills to ace Pre Litigated Complex File Handler

Credit Hire Claims Handling
Case Management System Proficiency
Analytical Skills
Telephone Negotiation Skills
Client Relationship Management
Attention to Detail
ISO 9001 Compliance
Understanding of SRA Standards and Regulations
Ability to Work Under Pressure
Decision-Making Skills
Excellent Verbal Communication Skills
Work Process Adherence
Time Management and Prioritisation
IT Skills including Microsoft Word and Outlook

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of a Pre Litigated Complex File Handler. Familiarise yourself with the key accountabilities and required skills mentioned in the job description.

Tailor Your CV: Customise your CV to highlight relevant experience in handling credit hire files and managing caseloads. Emphasise your education, particularly if you have a degree or LPC, and showcase any specific skills that align with the job requirements.

Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the role and your passion for the legal field. Mention your ability to work under pressure, your negotiation skills, and how you can contribute to saving clients money on inflated claims.

Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.

How to prepare for a job interview at Davies

✨Know Your Claims

Familiarise yourself with the specifics of credit hire claims, especially those valued over ÂŁ25,000. Be prepared to discuss your understanding of the complexities involved and how you would approach investigating these claims.

✨Demonstrate Negotiation Skills

Since the role involves telephone negotiations with third-party solicitors, practice articulating your negotiation strategies. Think of examples from your past experiences where you successfully negotiated outcomes.

✨Showcase Your Analytical Abilities

Be ready to explain how you review and analyse files throughout the life of a case. Highlight any relevant experience you have in formulating strategies based on intel and KYO strategies.

✨Emphasise Client Relationships

The role requires maintaining strong client relationships. Prepare to discuss how you prioritise client needs and provide examples of how you've successfully managed client expectations in previous roles.

Pre Litigated Complex File Handler
Davies

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