At a Glance
- Tasks: Lead and inspire a high-performing team in a dynamic operational environment.
- Company: Davies, a forward-thinking company focused on excellence in customer outcomes.
- Benefits: Flexible working, career development, and comprehensive wellbeing support.
- Other info: Join a supportive environment with excellent growth opportunities and community involvement.
- Why this job: Make a real impact by driving performance and fostering a positive team culture.
- Qualifications: Proven leadership experience in motor engineering or insurance operations.
The predicted salary is between 40000 - 50000 £ per year.
At Davies, we’re looking for an experienced and motivated Team Manager to lead our Field Motor Engineering Planning & Support team. This is a fantastic opportunity for a strong leader who thrives in a fast-paced, operational environment and is passionate about delivering excellence in customer and client outcomes. You will be based 2 days per week in our Bolton Office.
In this role, you will take ownership of team performance, manage escalations, and ensure claims and engineering activity are delivered to the highest standards—while fostering a positive, collaborative culture.
What You’ll Be Doing
- Leadership & Team Development
- Lead, coach, and motivate a high-performing team
- Conduct regular 1:1s, reviews, and development planning
- Create a positive, supportive, and engaging team culture
- Act as a role model—bringing energy, accountability, and enthusiasm
- Ensure appropriate team resourcing and holiday coordination
- Operational Excellence
- Deliver and maintain KPI and SLA performance targets
- Oversee route planning and inspection scheduling
- Ensure all activity aligns with client requirements and service standards
- Handle complex claims and high-level escalations effectively
- Drive consistency, quality, and accuracy across all outputs
- Stakeholder & Client Management
- Manage escalations from customers, insurers, and repairers
- Build and maintain strong client relationships
- Collaborate closely with account management teams
- Communicate confidently across phone and email channels
- Performance, Reporting & Improvement
- Produce and analyse Management Information (MI) and reports
- Identify trends, risks, and opportunities for improvement
- Drive process optimisation within a structured, process-led environment
- Ensure alignment between operational delivery and wider business strategy
- Change & Governance
- Support and lead business change initiatives
- Clearly communicate change, ensuring team understanding and engagement
- Maintain compliance with Health & Safety and company policies
- Participate in Business Continuity Planning
What We’re Looking For
- Experience & Knowledge
- Proven experience in a Team Manager / leadership role
- Background in motor engineering, claims, or insurance operations
- Strong understanding of Audatex or similar estimating systems
- Experience working in a commercial, KPI-driven environment
- Knowledge of process-driven operations and optimisation
- Skills & Attributes
- Exceptional leadership and people management skills
- Strong organisational and planning capability
- Confident communicator with excellent interpersonal skills
- Commercial awareness with strong numerical ability
- Skilled negotiator with sound decision-making ability
- Resilient, adaptable, and solutions-focused
- Ability to manage competing priorities in a fast-paced environment
Benefits
- Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
- Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
- Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
- Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase health cash plan and BUPA dental plan
Planning & Support - Team Manager employer: Davies
At Davies, we pride ourselves on being an exceptional employer that fosters a collaborative and supportive work culture. As a Team Manager in our Bolton office, you will benefit from extensive leadership training, career development opportunities, and a comprehensive benefits package that includes flexible working arrangements and a focus on employee wellbeing. Join us to lead a high-performing team in a dynamic environment where your contributions directly impact customer satisfaction and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Planning & Support - Team Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or handled escalations effectively. We want to hear how you’ve driven performance and fostered a positive culture—so be ready to share those experiences!
✨Tip Number 3
Don’t forget to ask questions during your interview. It shows you're engaged and helps you figure out if this role is right for you. Ask about their approach to team development or how they handle client relationships—this can give you great insight!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about wanting to join the Davies team.
We think you need these skills to ace Planning & Support - Team Manager
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated teams and driven performance in previous roles. Use specific examples to showcase your ability to create a positive team culture.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you're the right fit for the Team Manager role by sticking to relevant details.
Tailor Your Application:Make sure to customise your application for this specific role. Refer to the job description and align your skills and experiences with what we're looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Davies
✨Know Your Stuff
Make sure you brush up on your knowledge of motor engineering and claims processes. Familiarise yourself with Audatex or similar estimating systems, as this will show that you understand the technical side of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team, handled escalations, or improved performance. This will demonstrate your capability to lead and inspire others.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle complex claims or manage competing priorities. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain operational excellence under pressure.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and performance expectations. This shows your interest in the role and helps you assess if it's the right fit for you.
