At a Glance
- Tasks: Plan routes for engineers, book inspections, and support customers with queries.
- Company: Join Davies, a forward-thinking company in the Motor Engineering sector.
- Benefits: Enjoy flexible working, career development, and a range of wellbeing initiatives.
- Other info: Great opportunities for career growth and professional qualifications.
- Why this job: Make a real difference by providing excellent customer service and support.
- Qualifications: Strong communication, organisational skills, and a proactive attitude required.
The predicted salary is between 43785 - 53515 £ per year.
Davies are looking to recruit a Planning and Support Administrator to join our Motor Engineering team in Bolton. Joining Davies as a Planning and Support Administrator means that you’ll be planning our engineers' routes, booking inspections, and supporting customers. You’ll need to be a great communicator, well organised, and dedicated to providing a professional and empathetic service.
What will your day look like:
- Dealing with inbound/outbound calls
- Arranging inspections with customers
- Dealing with queries from customers, insurance companies, and repair garages both via e-mail and telephone
- Data inputting and accepting new jobs onto the database
- Route planning for field engineers
- Ensuring work is performed within SLA
Knowledge and Abilities:
- A professional and adaptable communication style - both written and verbal
- Efficient administrative skills
- Strong numeracy, literacy, and IT skills
- A proactive attitude, and an enthusiastic approach
Benefits:
- Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
- Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
- Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity, and adoption pay
- Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan
Planning & Support Admin employer: Davies
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