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- Tasks: Assist customers with their home emergency insurance claims over the phone.
- Company: Davies is a supportive company that values teamwork and offers excellent employee benefits.
- Benefits: Enjoy discounts at 800+ retailers, 28 days holiday, and professional development opportunities.
- Why this job: Join a friendly team, gain valuable skills, and make a real impact on customers' lives.
- Qualifications: No experience needed; just bring your positive attitude and strong communication skills.
- Other info: Flexible working options available, including remote work and a collaborative office space.
Department: Claims Management
Location: Preston
Description
At Davies, people are at the heart of everything we do. Our values emphasize success together, making the business a great place to work. You will be valued, supported, and receive excellent benefits, including:
- Reward platform – discounts at over 800 retailers
- 28 days holiday excluding UK bank holidays (rising with service, plus option to purchase up to 5 extra days a year)
- Development, training, and professional qualifications
Our Opportunity:
Davies is looking to recruit an experienced Customer Service Advisor to join our growing Property team. We value transferable skills and qualities that focus on what you can bring to the role. Industry experience is beneficial but not essential, as we will provide full training and support.
Hours: Part-Time 17 hours per week, Saturday & Sunday
Shift times: Between 09:00 – 18:30
What will your day look like:
- Respond to inbound calls from home emergency insurance customers
- Work towards targets and KPIs in a friendly, professional call centre environment
- Support customers through their claim journey from notification to resolution
- Validate policyholder information, diagnose issues, and deploy appropriate trade contractors, keeping customers informed
- Take excess policy payments, arrange boiler services, and negotiate with contractors
- Opportunity to multi-skill across various insurance product lines
Knowledge and Abilities:
- Experience with First Notification of Loss (FNOL) or claims handling is advantageous
- Previous contact centre experience is beneficial but not essential
- Excellent telephone manner and customer service skills
- Strong attention to detail
- Self-motivated and engaged
- Positive, confident approach when dealing with customers
- Use of soft skills such as empathy, tact, assertiveness, and diplomacy
- PC literate with excellent administrative skills
Benefits:
Career & Purpose:
- Davies Innovation Lab
- Leadership training program
- Funding for professional qualifications
- Learning opportunities through Thrive at Davies
Environmental & Social:
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering program
Financial Health:
- Pension with 5% employee and 5% employer contributions
- High Street discounts and financial wellbeing hub via My Choices at Davies
- Life assurance: x4 salary
- Refer a Friend program
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity, and adoption pay
Mental, Physical & Emotional Wellbeing:
- Wellbeing centre with programs like move, munch, money & mind focus
- Discounts with UK retailers
- 24/7 confidential helpline (EAP)
- Holiday entitlement increases with service: 25 days, 26 after 5 years, 27 after 10 years
- Flexible working options: hybrid, work from home, or office
- Dress for your day policy
- Inclusive employment policies (e.g., Menopause, fostering, fertility, sabbatical, baby loss)
- Flexible benefits, including holiday purchase, health cash plan, and BUPA dental plan
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Part Time Customer Service Advisor - Weekends employer: Davies
Contact Detail:
Davies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Advisor - Weekends
✨Tip Number 1
Familiarise yourself with the insurance industry, particularly the claims process. Understanding terms like 'First Notification of Loss' (FNOL) can give you an edge in conversations during the interview.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves responding to inbound calls, being able to convey empathy and professionalism over the phone is crucial. Consider role-playing scenarios with a friend.
✨Tip Number 3
Research Davies as a company. Knowing their values and culture will help you align your answers during the interview, showing that you're a good fit for their team-oriented environment.
✨Tip Number 4
Prepare examples from your past experiences that demonstrate your customer service skills. Highlight situations where you successfully resolved issues or helped customers, as this will showcase your ability to handle the responsibilities of the role.
We think you need these skills to ace Part Time Customer Service Advisor - Weekends
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, even if it's from different industries. Emphasise skills like communication, problem-solving, and attention to detail, which are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Davies and how your skills align with their values of teamwork and support.
Highlight Transferable Skills: If you lack direct experience in insurance or claims handling, focus on transferable skills from previous roles. Discuss your ability to handle customer inquiries, manage stress, and provide empathetic support.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer service.
How to prepare for a job interview at Davies
✨Show Your Customer Service Skills
Since the role is all about customer service, be prepared to share examples of how you've successfully handled customer interactions in the past. Highlight your ability to empathise and resolve issues effectively.
✨Demonstrate Your Adaptability
Davies values transferable skills, so be ready to discuss how you can adapt to new situations. Share experiences where you've had to think on your feet or adjust your approach to meet a customer's needs.
✨Familiarise Yourself with the Company
Research Davies and their values before the interview. Understanding their commitment to teamwork and support will help you align your answers with what they are looking for in a candidate.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult customers or working under pressure. Practising your responses will help you feel more confident and articulate during the interview.