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- Tasks: Assist customers with their home emergency insurance claims in a friendly call centre environment.
- Company: Davies values its people and fosters a supportive workplace culture.
- Benefits: Enjoy discounts at over 800 retailers, 28 days holiday, and professional development opportunities.
- Why this job: Join a dynamic team where your contributions are valued and you can grow your skills.
- Qualifications: No experience necessary; just bring your positive attitude and strong customer service skills.
- Other info: Flexible part-time hours available, perfect for students balancing studies and work.
Part Time Customer Service Advisor – Evenings
Join to apply for the Part Time Customer Service Advisor – Evenings role at Davies
Part Time Customer Service Advisor – Evenings
2 weeks ago Be among the first 25 applicants
Join to apply for the Part Time Customer Service Advisor – Evenings role at Davies
Description
At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:
- Reward platform – discounts for over 800 retailers
- 28 days holiday excluding UK bank holidays (rising with service plus option to purchase up to 5 extra days a year!)
- Development, training, and professional qualifications
Our Opportunity:
Davies are looking to recruit an experienced Customer Service Advisor to join our growing Property team.
Department: Claims Management
Location: Preston
Description
At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:
- Reward platform – discounts for over 800 retailers
- 28 days holiday excluding UK bank holidays (rising with service plus option to purchase up to 5 extra days a year!)
- Development, training, and professional qualifications
Our Opportunity:
Davies are looking to recruit an experienced Customer Service Advisor to join our growing Property team.
At Davies, we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.
Hours: Part-Time 25 hours per week, Monday – Sunday rota.
Shift times: 16:00 – 21:00/17:00 – 22:00. Must be available to cover both shift times.
Please note: This is an office based role, based in Fulwood, Preston.
What will your day look like:
- Respond to inbound calls from home emergency insurance customers
- Work to targets and KPI’s in a friendly and professional call centre environment
- Support the customer through the journey of their claim from initial notification to resolution.
- Responsible for validating the policyholder, diagnosing the issue and deploying the appropriate trade contractor, keeping the customer informed throughout
- Take excess policy payments, arrange boiler services and negotiate with contractors
- Opportunity to multi skill across many insurance product lines.
Knowledge and Abilities:
- Experience in a ‘First Notification of Loss’ (FNOL) for an Insurer or Claims Handler is an advantage
- Previous contact centre experience is an asset but is not essential
- Excellent telephone manner with strong customer service skills and the ability to think on your feet
- Demonstrate strong attention to detail in all tasks
- Self-motivated and engaged
- Positive and self-confident approach when dealing with customers, manage calls professionally and tactfully to achieve the best outcomes
- Ability to use ‘soft skills’ such as empathy, tact, assertiveness and diplomacy demonstrating understanding that our customer could be distraught and concerned following an incident
- PC literate with excellent administrative skills
Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100\’s of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working; hybrid, work from home or join a collaborative office space
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
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Industries
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Part Time Customer Service Advisor - Evenings employer: Davies
Contact Detail:
Davies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Advisor - Evenings
✨Tip Number 1
Familiarise yourself with the insurance industry, particularly in areas related to home emergency services. Understanding common issues and solutions can help you engage more effectively during interviews.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves responding to inbound calls, being able to convey empathy and professionalism over the phone is crucial.
✨Tip Number 3
Be prepared to discuss how you handle difficult situations or upset customers. Think of examples from past experiences where you successfully resolved conflicts or provided excellent service.
✨Tip Number 4
Research Davies as a company. Knowing their values and culture will not only help you tailor your responses but also show your genuine interest in becoming part of their team.
We think you need these skills to ace Part Time Customer Service Advisor - Evenings
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, even if it's from different industries. Emphasise skills like communication, problem-solving, and attention to detail, which are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work at Davies and how your skills align with their values of teamwork and support.
Highlight Transferable Skills: If you lack direct experience in insurance or claims handling, focus on transferable skills from previous roles. Discuss your ability to handle customer inquiries, manage stress, and provide empathetic support.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Customer Service Advisor.
How to prepare for a job interview at Davies
✨Understand the Role
Make sure you thoroughly read the job description and understand what a Customer Service Advisor does. Familiarise yourself with the key responsibilities, such as responding to inbound calls and supporting customers through their claims journey.
✨Showcase Your Soft Skills
During the interview, highlight your soft skills like empathy, tact, and assertiveness. These are crucial for dealing with customers who may be distressed. Prepare examples of how you've used these skills in past experiences.
✨Prepare for Common Questions
Anticipate common interview questions related to customer service scenarios. Think about how you would handle difficult customers or resolve conflicts, and be ready to share your thought process.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about training opportunities or how success is measured in the position. This demonstrates your enthusiasm and commitment.
