Operations Manager Niche and DER

Operations Manager Niche and DER Department: Claims Management Employment Type: Permanent – Full Time Location: Preston Description Exciting opportunity to develop your career as part of a supportive team. Hybrid role based in Preston. You will play a key role in driving operational success, ensuring efficiency, compliance, and customer satisfaction. The ideal candidate is a strategic leader with a deep understanding of insurance operations, strong managerial skills, and a commitment to high-quality service. Hours Rota – 08:00 – 18:30, rolling 1/4 weekends (Saturday and Sunday, where Sunday work is required) Key Responsibilities: Leadership: Lead, mentor, and develop operational staff, conduct performance evaluations, and foster a culture of continuous improvement. Service & Recruitment: Deliver KPIs related to telephony and claim activity, optimize performance, and manage recruitment strategies. Continual Improvement: Streamline processes, analyze data for inefficiencies, and collaborate with cross-functional teams to implement enhancements. Compliance: Ensure activities comply with regulations, conduct audits, and stay updated on industry changes. Customer Satisfaction: Address customer enquiries and complaints, develop initiatives to improve customer experience, and monitor satisfaction levels. Business Development: Contribute to strategic planning, identify market trends, and manage budgets to support growth. Knowledge and Abilities: Motivate and inspire teams across remote and hybrid locations. Strong decision-making, conflict resolution, and problem-solving skills. Results-oriented with strategic thinking and continuous improvement focus. Excellent communication and stakeholder engagement skills. Ability to manage multiple priorities and deadlines. Proven success in insurance operations management, with knowledge of Niche and Property insurance. Benefits Career development opportunities such as leadership training and professional funding. Environmental and social initiatives including charity funding and employee resource groups. Financial benefits like pension, discounts, life assurance, and cycle-to-work schemes. Mental and physical wellbeing support, flexible working options, and inclusive policies. #J-18808-Ljbffr