Job Board

Companies

Davies

Operations Manager

Glasgow Full-Time No home office possible

Apply now

Join to apply for the Operations Manager role at Davies

1 week ago Be among the first 25 applicants

Join to apply for the Operations Manager role at Davies

Get AI-powered advice on this job and more exclusive features.

35 hours per week

This role is hybrid which includes a Glasgow-based team, travel to Glasgow will be required as part of the role. The staff are scattered from London, Birmingham, Stoke, Preston and Glasgow.

Application Deadline: 3 June 2025

Department: Claims Management

Location: Glasgow

Description

Operations Manager

Glasgow/hybrid

35 hours per week

This role is hybrid which includes a Glasgow-based team, travel to Glasgow will be required as part of the role. The staff are scattered from London, Birmingham, Stoke, Preston and Glasgow.

We are recruiting for a position of Operations Manager. In this role, you will play a pivotal role in leading our claims operations. You will have the opportunity to shape your area of the operation, develop new processes/strategies and drive improvement across our Casualty (including Disease) Claims operation as a direct result.

Key Responsibilities

Day to Day operational responsibility for our technical claim handling teams in Casualty, longtail and shorttail Disease and a small proportion of Motor claims.
Using available MI to identify trends on claims including, extended lifecycle, complaints, process issues and putting in place corrective action plans to improve performance
Monitoring Team Leaders and team performance against Client service level agreements, internal key performance indicators and agreed operational business objectives.
Owning operational remedial action plans on behalf of nominated teams generated from internal and external audit, business improvement programmes, customer satisfaction surveys and customer dissatisfaction root cause analysis. Working to ensure complaints are identified and recorded. Also, acting as the escalation point for complaints.
Ensuring that work levels are evenly distributed across the teams implementing work reallocation strategies where appropriate to ensure effective Work in Progress management.
Working towards agreed budgeted revenue and costs. Construct and effectively manage team budgets.
Manage change within the department through system, process changes and client improvement plans
Monitor the unit’s team performance against the agreed Client service level, internal key performance indicators and agreed operational business objectives.
Drive pro-activity of claims handling throughout the unit ensuring that claims are being managed and lifecycle being minimised
Take overall responsibility for ensuring data integrity within systems is accurate at all times

Skills, Knowledge & Expertise

Min 5 years of insurance claim experience in a leadership or managerial role.
Evidence of demonstrating organisational change.
Evidence of utilizing and managing against appropriate Management Information.
Evidence of working successfully in a fast paced and changing environment where flexibility is required to accommodate peaks and troughs in workload.
Understanding of all regulatory issues (people, FSA, Data Protection, TCF, Consumer Duty etc)
Confident with technology, with a good working knowledge of Microsoft Office products, with a specific focus on Excel (the ability to use Excel analysis tools would be of benefit)
Effective and confident presentation skills and ability to influence.
Resilience and ability to take calculated risks.
Proven ability to work with senior management, claims/legal professionals, other insurers, brokers, affiliated companies and clients.
Excellent organisational skills and the ability to work on multiple tasks concurrently
Self motivated and able to motivate others.

Job Benefits

Career & Purpose

Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups
Employee volunteering programme

Financial Health

Pension, 5% employee and 5% employer contribution
My Choices at Davies provides; High Street discounts and Financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
Davies Incentive Plan
Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

Wellbeing centre; move, munch, money & mind focus
Discounts with 100\’s of UK retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Flexible working; hybrid, work from home or join a collaborative office space
Dress for your day
Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing
Industries

Insurance

Referrals increase your chances of interviewing at Davies by 2x

Get notified about new Operations Manager jobs in Glasgow, Scotland, United Kingdom.

Glasgow, Scotland, United Kingdom 4 days ago

Hamilton, Scotland, United Kingdom 2 days ago

Paisley, Scotland, United Kingdom 1 day ago

Glasgow, Scotland, United Kingdom 5 days ago

Glasgow, Scotland, United Kingdom 3 weeks ago