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- Tasks: Lead and improve claims operations while managing a dynamic team.
- Company: Davies is a forward-thinking insurance company based in Birmingham.
- Benefits: Enjoy flexible working, career training, and discounts at hundreds of retailers.
- Why this job: Shape processes, drive change, and make a real impact in a supportive environment.
- Qualifications: 5+ years in insurance claims management with strong leadership skills required.
- Other info: Hybrid work options available; join a culture that values innovation and community.
The predicted salary is between 30000 - 35000 £ per year.
Davies Birmingham, England, United KingdomJoin or sign in to find your next job Join to apply for the Operations Manager role at DaviesDavies Birmingham, England, United Kingdom1 day ago Be among the first 25 applicantsJoin to apply for the Operations Manager role at Davies35 hours per week
We are recruiting for a position of Operations Manager. In this role, you will play a pivotal role in leading our claims operations. You will have the opportunity to shape your area of the operation, develop new processes/strategies and drive improvement across our Casualty (including Disease) Claims operation as a direct result.Application Deadline: 3 June 2025Department: Claims ManagementLocation: Birmingham
Description
Operations Manager
Glasgow/hybrid
35 hours per week
We are recruiting for a position of Operations Manager. In this role, you will play a pivotal role in leading our claims operations. You will have the opportunity to shape your area of the operation, develop new processes/strategies and drive improvement across our Casualty (including Disease) Claims operation as a direct result.
Key Responsibilities
Day to Day operational responsibility for our technical claim handling teams in Casualty, longtail and shorttail Disease and a small proportion of Motor claims.Using available MI to identify trends on claims including, extended lifecycle, complaints, process issues and putting in place corrective action plans to improve performanceMonitoring Team Leaders and team performance against Client service level agreements, internal key performance indicators and agreed operational business objectives.Owning operational remedial action plans on behalf of nominated teams generated from internal and external audit, business improvement programmes, customer satisfaction surveys and customer dissatisfaction root cause analysis. Working to ensure complaints are identified and recorded. Also, acting as the escalation point for complaints.Ensuring that work levels are evenly distributed across the teams implementing work reallocation strategies where appropriate to ensure effective Work in Progress management.Working towards agreed budgeted revenue and costs. Construct and effectively manage team budgets.Manage change within the department through system, process changes and client improvement plansMonitor the unit\’s team performance against the agreed Client service level, internal key performance indicators and agreed operational business objectives.Drive pro-activity of claims handling throughout the unit ensuring that claims are being managed and lifecycle being minimisedTake overall responsibility for ensuring data integrity within systems is accurate at all times
Skills, Knowledge & Expertise
Min 5 years of insurance claim experience in a leadership or managerial role.Evidence of demonstrating organisational change.Evidence of utilizing and managing against appropriate Management Information.Evidence of working successfully in a fast paced and changing environment where flexibility is required to accommodate peaks and troughs in workload.Understanding of all regulatory issues (people, FSA, Data Protection, TCF, Consumer Duty etc)Confident with technology, with a good working knowledge of Microsoft Office products, with a specific focus on Excel (the ability to use Excel analysis tools would be of benefit)Effective and confident presentation skills and ability to influence.Resilience and ability to take calculated risks.Proven ability to work with senior management, claims/legal professionals, other insurers, brokers, affiliated companies and clients.Excellent organisational skills and the ability to work on multiple tasks concurrentlySelf motivated and able to motivate others.
Job Benefits
Career & Purpose Davies Innovation LabLeadership training programmeFunding for professional qualificationsThrive at Davies; learning opportunitiesEnvironmental & Social The Davies FoundationLocal charity fundingPennies To HeavenEmployee Resource GroupsEmployee volunteering programmeFinancial Health Pension, 5% employee and 5% employer contributionMy Choices at Davies provides; High Street discounts and Financial wellbeing hubLife assurance: x4Refer a FriendCycle to Work SchemeLease car salary sacrificeDavies Incentive PlanEnhanced maternity, paternity and adoption payMental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focusDiscounts with 100\’s of UK retailersEAP; 24/7 confidential helpline25 days holiday, increases to 26 days after 5 years and 27 after 10 yearsFlexible working; hybrid, work from home or join a collaborative office spaceDress for your dayInclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriageFlexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
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Operations Manager employer: Davies
Contact Detail:
Davies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the specific claims processes and regulations relevant to the insurance industry. Understanding the nuances of casualty and disease claims will give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the insurance sector, especially those who have experience in operations management. Attend industry events or join online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss your previous experiences in managing teams and driving operational improvements. Use specific examples that highlight your leadership skills and ability to implement change effectively.
✨Tip Number 4
Showcase your proficiency with data analysis tools, particularly Excel. Be ready to explain how you've used data to identify trends and improve performance in past roles, as this is crucial for the Operations Manager position.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in insurance claims and leadership roles. Use specific examples that demonstrate your ability to manage teams and improve processes, as these are key responsibilities for the Operations Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with the job requirements, particularly your experience in managing claims operations and driving improvements.
Highlight Relevant Skills: Emphasise your organisational change experience and your ability to work in fast-paced environments. Mention your proficiency with Microsoft Office, especially Excel, as this is crucial for the role.
Showcase Leadership Experience: Provide examples of how you've successfully led teams in the past. Highlight any specific achievements related to improving performance metrics or managing operational budgets, as these will resonate well with the hiring team.
How to prepare for a job interview at Davies
✨Showcase Your Leadership Experience
As an Operations Manager, you'll need to demonstrate your leadership skills. Prepare specific examples of how you've successfully led teams in the past, particularly in managing claims operations or similar environments.
✨Understand the Claims Process
Familiarise yourself with the claims process, especially in Casualty and Disease claims. Be ready to discuss how you would improve processes and handle challenges that may arise in this area.
✨Highlight Your Analytical Skills
Since the role involves using Management Information (MI) to identify trends, be prepared to discuss your experience with data analysis. Mention any tools or methods you've used to drive performance improvements.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges in claims management and how you would address them, showcasing your resilience and strategic thinking.
