At a Glance
- Tasks: Lead a dynamic claims team and ensure top-notch service delivery.
- Company: Join a specialist firm transforming the insurance landscape.
- Benefits: Enjoy flexible working, generous holiday, and career development opportunities.
- Other info: Collaborative culture with a focus on continuous improvement and employee wellbeing.
- Why this job: Make a real impact by managing a passionate team in a fast-paced environment.
- Qualifications: Strong background in claims management and a passion for people leadership.
The predicted salary is between 36000 - 60000 £ per year.
Davies are looking to recruit a dedicated Team Manager to support our busy claims team in Preston. Joining Davies as our new Team Manager means that you’ll play a key part in managing a team dedicated to the management of claims for numerous clients. So, you’ll need to come to us with a strong Claims background, and the appetite to lead a team in a fast-paced and continually evolving environment.
What will your day look like:
- Ownership and oversight of the claims handling team, including management of team workload
- Managing a mixture of remote and office based claims handlers
- Development of claims handlers to achieve client SLA’s via support and coaching
- Ensure a high level of staff engagement
- Attend Client Review Meetings where appropriate
- Conducting regular performance and audit reviews, including annual PDR’s
- Managing claims handler absences
- Continuous improvement focus leading excellent customer service and technical delivery of claims
- Complaint escalation point
- Ensure Key Performance Indicator targets are reached and maintained
- Oversight of payment audit approval process to defined limits
- Involvement in recruitment and interview processes for claims handler/administrator roles
Knowledge and Abilities:
- A genuine passion for people management
- The confidence and gravitas to act as an efficient escalation point: Claims and team related queries / Complaints
- Experience of Customer Service and Claims Management in an insurance background
- Flexibility and adaptability
- The ability to organise own workload
Benefits:
- Career learning opportunities
- Environmental High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
- Mental, Physical move, munch, money
- 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working; hybrid, work from home or join a collaborative office space
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses. We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation.
Niche Claims Team Manager in Preston employer: Davies
Davies is an exceptional employer that prioritises employee development and well-being, offering a supportive work culture in Preston. With a focus on career learning opportunities, flexible working arrangements, and a comprehensive benefits package including enhanced parental leave and mental health support, we empower our team to thrive in a dynamic environment. Join us to lead a dedicated claims team and make a meaningful impact while enjoying a range of unique perks and discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Niche Claims Team Manager in Preston
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Davies). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Davies. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Niche Claims Team Manager in Preston
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Davies.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Davies. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Davies
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Davies to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Davies, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Davies's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
