At a Glance
- Tasks: Support Senior Loss Adjusters and manage customer claims with exceptional service.
- Company: Davies is a leading insurance firm focused on innovation and customer satisfaction.
- Benefits: Enjoy flexible working, career development, and discounts at hundreds of retailers.
- Other info: Flexible hours and a hybrid work model available.
- Why this job: Join a dynamic team, make a real impact, and grow your career in a supportive environment.
- Qualifications: Strong organisation skills, attention to detail, and a proactive attitude are essential.
The predicted salary is between 28800 - 43200 £ per year.
MCL Senior Claims Coordinator
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Stoke
Reporting To: Jessica Allcock
Great Team New Challenge Senior Claims Coordinator, supporting Senior Loss Adjusters and the Team Leader in their daily responsibilities. Act as the primary point of contact for both internal and external stakeholders, delivering exceptional customer service and ensuring smooth coordination across all aspects of the claims process.
What will your day look like:
- Delivering excellent customer service to our customers and Clients.
- To support the Senior Loss Adjusters to manage the customer experience throughout the claim and delivering a high level of customer satisfaction.
- Ensure all new claims are processed in line with client & business requirements.
- Chase suppliers both internal and external to ensure a smooth and efficient claim journey.
- Demonstrate the ability to make decisions, whilst taking into account the customers circumstances and client philosophies.
- Ensure the correct procedures are adhered to when dealing with and resolving all informal and formal complaints in accordance with our Company standards.
- Understand the Data Protection procedures.
- Understand company systems and procedures.
- To demonstrate flexibility depending on customer demands.
- To recognise where there are inconsistencies during the claims process and upscale to Line Manager.
- Assist with inbound call handling, including escalations and complaints, ensuring high-quality customer service.
- Oversee the central team inbox, assign tasks equitably among team members, and adapt workflows to meet varying requirements and situations.
- Provide support to the Team Leader and Team Manager with ad-hoc enquiries, and take responsibility for team operations in the Team Leader’s absence.
Knowledge and Abilities:
- Excellent organisation skills
- Computer literacy together with the ability to organise your own workload is essential
- Accuracy, attention to detail and an investigative approach
- Ability to work within agreed timescales and deadlines and be flexible alongside customer and/or client demand
- To work actively as part of a team and contribute towards delivering team performance
- To actively listen when interacting with customers using clear effective communication and adapt style to meet the customer needs
- To be proactive in identifying problems and escalation to Team Leader.
- Flexible and committed to a career
- Ability to work in a fast paced and changing environment with the ability to embrace change positively
- Flexibility around extended hours at busy periods
Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100\'s of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working; hybrid, work from home or join a collaborative office space
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan
MCL Senior Claims Coordinator in Stoke-on-Trent employer: Davies
Davies is an exceptional employer located in Stoke-On-Trent, offering a vibrant work culture that prioritises employee growth and well-being. With comprehensive benefits including leadership training, flexible working options, and a strong commitment to community engagement, employees are empowered to thrive both personally and professionally. The supportive environment fosters collaboration and innovation, making it an ideal place for those seeking meaningful and rewarding careers in claims management.
StudySmarter Expert Advice🤫
We think this is how you could land MCL Senior Claims Coordinator in Stoke-on-Trent
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Davies). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Davies. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace MCL Senior Claims Coordinator in Stoke-on-Trent
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Davies.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Davies. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Davies
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Davies to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Davies, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Davies's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
