Private Client Manager in London

Overview Department: Claims Management
Employment Type: Permanent – Full Time
Location: Home United Kingdom
Reporting To: Graham Shord
Description: Exciting new opportunity. Supportive team environment. To carry out the loss adjusting of Major Loss, Private Client and other complex claims and to have oversight of the quality of claims delivery for private client Insurer\’s and their customers on a UK wide basis to include supporting the Business Development Team in achieving growth in this area.
Responsibilities To handle claims in line with company requirements and particularly the demanding service standards of MCL clients
To oversee all claims involving mid-high net worth customers and those cases requiring additional customer support, taking ownership of such claims if required
Mentoring adjusters as necessary to ensure \”added value\” approach to Private Client claims and working with new recruits to ensure they understand the MCL philosophy
To build relationships with existing Private Client Insurers and be the point of contact for any escalations
To work with the Business Development and Growth teams to add new clients specialising in mid-high net worth policies to the MCL portfolio
To ensure key performance indicator targets are reached and maintained
Actively progress and control all cases
Understand and effectively implement Company systems and procedures
Understand Individual client requirements
Ensure technical accuracy of the highest standard
Knowledge and Abilities Required to have previous experience within a similar role
To be at least progressing towards or completion of ACILA, FCILA or other professional qualifications a preference
Top quality interpersonal skills
Ability to work in a fast paced and changing environment
Dependability and persistence are essential
Proven track record of general property adjusting and high net worth
Experience of major losses is preferable
Completely flexible approach and adaptable to changing priorities
Accustomed to working under pressure in a fast pace, demanding environment
Full, clean driving license required
Benefits Career & Purpose
Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies; learning opportunities
Environmental & Social
The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups
Employee volunteering programme
Financial Health
Pension, 5% employee and 5% employer contribution
My Choices at Davies provides; High Street discounts and Financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
Davies Incentive Plan
Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
Wellbeing centre; move, munch, money & mind focus
Discounts with 100\’s of UK retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Flexible working; hybrid, work from home or join a collaborative office space
Dress for your day
Inclusive employment policies e.g. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan

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