Claims Adjuster - London Market Claims

Davies UK&I is responsible for delivering high-quality claims services across multiple markets, with a strong focus on regulatory compliance, client satisfaction, and operational excellence. The London Market Claims Operations sub-division specialises in handling complex claims within the London and Lloyd’s of London framework, ensuring adherence to market standards and driving innovation in claims processing.

The Claims Adjuster role will be responsible for managing and resolving a range of lead and follow US & International Casualty claims placed within the Lloyd’s and broader London insurance market.

What will your day look like:

• Utilise ECF2 and client platforms as required to complete claims processes.
• Deliver prompt, fair, and accurate claims decisions in line with policy wordings, market practices, delegated authority levels and regulatory requirements.
• Effectively handle and maintain allocated claims to ensure compliance with client SLA’s/KPI’s/DA’s.
• Maintain strong stakeholder relationships through clear communication, attendance at client meetings and training as required.
• Control claims costs through proactive handling, strategic negotiation, and oversight of appointed external providers.
• Ensure high-quality claims documentation and recordkeeping, supporting accurate reserving, audit compliance, and reporting requirements.
• Foster a culture of accountability, technical excellence, and continuous improvement.
• Provide guidance and training as required to new and/or junior members of the team.
• Always uphold and work to the Davies company values.

Knowledge and Abilities:

Must Haves:

• The ideal candidate will have a sound knowledge of the London & Lloyd’s Insurance and reinsurance Market and a minimum of 5 years' experience in Casualty claims handling.
• Possess excellent stakeholder management skills, familiarity with claims technology platforms, data-driven decision-making, and regulatory compliance.

Preferred:

• Be studying towards or having attained Cert CII qualification.
• Experience of using ECF2 and knowledge of the delegated authority frameworks within the TPA environment.

Benefits

• Career & Purpose: Davies Innovation Lab, Leadership training programme, Funding for professional qualifications, Thrive at Davies; learning opportunities.
• Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme.
• Financial Health: Pension, 5% employee and 5% employer contribution, My Choices at Davies provides; High Street discounts and Financial wellbeing hub, Life assurance: x4, Refer a Friend, Cycle to Work Scheme, Lease car salary sacrifice, Davies Incentive Plan, Enhanced maternity, paternity and adoption pay.
• Mental, Physical & Emotional Wellbeing: Wellbeing centre; move, munch, money & mind focus, Discounts with 100's of UK retailers, EAP; 24/7 confidential helpline, 25 days holiday, increases to 26 days after 5 years and 27 after 10 years, Flexible working, Dress for your day, Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage, Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan.