Small Claims Track File Handler in Liverpool

To effectively manage a portfolio of litigated small claims track files (including those in OIC portal) under the supervision and guidance of a lead File Handler/ supervisor.
The role will involve handling both quantum and liability small claims and some lower value fast track cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement.
The role is a perfect opportunity for someone wanting to take their first steps in to litigated file handling and begin to develop the skills required to manage a full litigated caseload. Induction to role training will be provided along with continued on the job support and mentoring from a senior handler/ supervisor.

Management of a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court and OIC portal deadlines are met.
Delivery of agreed performance targets and quality standards
Analysis of the available evidence to create an initial case strategy on liability and quantum.
Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs
Proofing witnesses, assessing their evidence and drafting statements.
Drafting of Court document and complying with all Court deadlines are met.
Instructing, briefing and liaising with Counsel.
Guiding the Defendant through the litigation process where required and setting expectations.
Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
Delegation of tasks where available and appropriate to other members of the team
Dealing with correspondence and telephone calls within strict service level agreements,
Delegation of tasks where appropriate to other members of the team
Updating reports upon receipt of evidence as required.
Adhering to Client Guidelines
that they receive up to date and accurate information about progress when requested
Ensuring files are kept within ISO 9001 guidelines
To ensure compliance with the SRA Standards & Regulations
Working Hours
35 hours per week, Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Primary location for this role is Leeds

Recruitment Criteria:
Established experience in law through further education or experience
File handling experience within a law practice or Insurer
Good understanding of the high way code and basic road traffic act principles
Ability to plan and prioritise workloads
Efficient in a process driven environment
Drive to achieve to take development opportunities when they arise with a positive attitude
Excellent listening and verbal communication skills
Excellent written communication skills and the ability to compose professional written communications
Ability to follow instruction with attention to detail
Ability to recognise when sensitivity and tact are required
Effectively work within a team
Basic knowledge of the Court Practice Rules
Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
Our Values
We are connected
We are Dynamic
We are Innovative
We succeed together

*after successfully completing probation