Small Claims File Handler in Liverpool

This role is to effectively manage a portfolio of litigated small claims track files under the supervision and guidance of a lead File Handler/ Supervisor. The role will involve handling both quantum and liability small claims cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement. The role is a perfect opportunity for someone wanting to take their first steps in to litigated file handling and begin to develop the skills required to manage a full litigated caseload. Induction to role training will be provided along with continued on the job support and mentoring from a senior handler/ supervisor.

Key Accountabilities

• Management of a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court and OIC portal deadlines are met.
• Delivery of agreed performance targets and quality standards.
• Analysis of the available evidence to create an initial case strategy on liability and quantum.
• Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs.
• Proofing witnesses, assessing their evidence and drafting statements.
• Drafting of Court documents and complying with all Court deadlines.
• Instructing, briefing and liaising with Counsel.
• Guiding the Defendant through the litigation process where required and setting expectations.
• Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making.
• Delegation of tasks where available and appropriate to other members of the team.
• Dealing with correspondence and telephone calls within strict service level agreements.
• Updating reports upon receipt of evidence as required.
• Adhering to Client Guidelines that they receive up to date and accurate information about progress when requested.
• Ensuring files are kept within ISO 9001 guidelines.
• To ensure compliance with the SRA Standards & Regulations.

Working Hours

35 hours per week, Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Primary location for this role is Liverpool.

Experience, Skills and Qualifications

• Established experience in law through further education or experience.
• File handling experience within a law practice or Insurer.
• Good understanding of the highway code and basic road traffic act principles.
• Ability to plan and prioritise workloads.
• Efficient in a process driven environment.
• Drive to achieve and take development opportunities when they arise with a positive attitude.
• Excellent listening and verbal communication skills.
• Excellent written communication skills and the ability to compose professional written communications.
• Ability to follow instruction with attention to detail.
• Ability to recognise when sensitivity and tact are required.
• Effectively work within a team.
• Basic knowledge of the Court Practice Rules.

Benefits

• Davies Incentive Plan.
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days).
• Simply Health Care Cash Plan.
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing.
• Death In Service – after 1 years’ service.
• Pension Contribution based 5% Employee / 3% Employer.
• Employee Resource Groups.
• Employee Volunteering Programme.
• Cycle to Work Scheme*.
• Tech Scheme*.
• Season Ticket Loan*.
• Gym Flex*.
• Access to Online Discount Sites.
• Discounted Gourmet Society Membership.
• Discounted Tickets for Merlin Attractions nationwide.
• Discounts at local retail outlets.
• *after successfully completing probation.