RTA Multi Track File Handler in Liverpool

Keoghs is seeking to recruit a Multi-Track File Handler to deal with delegated and non-delegated Multi Track Complex Personal Injury Motor claims together with some top end Fast Track claims. This diverse role offers an excellent opportunity to work within Keoghs’ thriving Corporate Sector Risks Practice with a variety of high profile corporate and insurance clients. The successful candidate will predominantly handle a litigated caseload but may also handle some claims from pre-litigation. They will also work alongside the Team Leader to ensure the team deliver their work to standards as agreed in the clients’ SLAs, while maintaining the commercial benefit to Keoghs.

Key Responsibilities

• Manage a mixed caseload of Motor predominantly multi track cases consisting of claims typically valued between £25k - £100k, including personal injury and credit hire.
• Provide technical support and guidance to Motor team members to assist in them reaching their full potential, using the technical competency frameworks.
• Through supervision of the team members’ work, assist with identifying areas for development, evaluate the training and development that has been provided and to identify where support can be provided.
• Building relationships with Keoghs clients and where appropriate brokers and Insurers.
• Assessing and advising on liability and quantum.
• Devising strategies to resolve cases with the best possible outcome, identifying areas to investigate and evidence to collate.
• Make full use of the firm’s Case Management System in progressing files from receipt to closure.
• Draft pleadings to include Defences and witness evidence.
• Attend court in person or by telephone, attend trials, settlement conferences etc as required.
• Achieve targets in terms of chargeable hours, WIP and the collection of client MI.
• Working with the wider team to ensure a seamless delivery of services to Keoghs clients.
• To ensure compliance with the SRA Standards & Regulations.
• Adhere to the Keoghs Values.

The above is not a definitive list of possible work which may be delegated.

Working Hours: 35 hours per week Monday – Friday 9am-5pm with 1 hour unpaid for lunch.

Skills, Knowledge and Expertise

• Motor multi track file handling experience.
• Positive, confident and enthusiastic.
• Excellent listening, verbal and written communication skills.
• Ability to negotiate via telephone.
• Ability to prepare succinct and concise reports.
• Excellent inter-personal and client care skills.
• Excellent marketing skills.
• Excellent IT skills.
• High level of analytical skills.
• Ability to prioritise work, keep to deadlines and work under pressure.
• Ability to win the trust and confidence of others.
• Ability to anticipate problems and identify solutions.
• Ability to maintain concentration and pay attention to detail.
• Driven to achieve.
• Good advocacy skills.
• Effectively work within a team.
• Excellent knowledge of the Court Practice Rules.

Essential

• Qualified solicitor / CILEX with necessary practice rights (consideration will also be given to CILEX Lawyers).

Benefits

• Davies Incentive Plan.
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days).
• Family Cover Private Medical Insurance (Bupa).
• Simply Health Care Cash Plan.
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing.
• Death in Service.
• Critical Illness Cover.
• PHI/Income Protection (Private health insurance).
• Pension Contribution based 5% Employee / 3% Employer.
• Employee Resource Groups.
• Employee Volunteering Programme.
• Cycle to Work Scheme*.
• Tech Scheme*.
• Season Ticket Loan*.
• Gym Flex*.
• Access to Online Discount Sites.
• Discounted Gourmet Society Membership.
• Discounted Tickets for Merlin Attractions nationwide.
• Discounts at local retail outlets.

* after successfully completing probation.