NIHL Administrator in Liverpool

Davies people are at the heart of all we do. Our values say we succeed together, making the business a great place to work. The role is an opportunity to join our growing Casualty team as an experienced Administrator. Due to the nature of this position you must be a British National or hold dual nationality with one part British. Candidates must hold British Citizenship to be eligible to apply.

What will your day look like:

• Monitor and manage online portals, download documentation and attach it to the correct files.
• Review Excel enquiry spreadsheets, cross‑check against internal data to confirm potential matches and carry out further investigations.
• Review and update monthly bordereaux and ensure data analysis is correct before issuing to the client.
• Answer telephone calls and deal with general enquiries.
• Photocopy and scan documents.
• Perform other tasks to support the business plan as and when necessary to meet company objectives.

Knowledge and Abilities:

• Good standard of written English.
• Previous experience in an administration role.
• Familiarity with standard office packages such as Word and Excel.
• High level of accuracy in data input and attention to detail.
• Proactive, resilient and capable of managing a variety of tasks.
• Provides solutions rather than problems – shows initiative.
• Effective management of time and resources.
• Seeks guidance when needed for decision making.
• Effective team member, interacts positively with colleagues and diverse groups.
• Willingness to be closely supervised to ensure accuracy and compliance.
• Effective customer service skills, actively seeks and responds to feedback.

Benefits

• Career & Purpose: Davies Innovation Lab, Leadership training programme, Funding for professional qualifications, Learning opportunities.
• Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme.
• Financial Health: Pension: 5% employee and 5% employer contribution, My Choices at Davies – High Street discounts and financial wellbeing hub, Life assurance: x4, Refer a Friend, Cycle to Work Scheme, Lease car salary sacrifice, Davies Incentive Plan, Enhanced maternity, paternity and adoption pay.
• Mental, Physical & Emotional Wellbeing: Wellbeing centre – move, munch, money & mind focus, Discounts with 100s of UK retailers, EAP – 24/7 confidential helpline, 25 days holiday, increases to 26 days after 5 years and 27 after 10 years, Flexible working, Dress for your day, Inclusive employment policies – menopause, fertility support, sabbatical policy, baby loss and miscarriage support, Exclusive Rewards Platform – enjoy discounts at over 800 retailers, Generous Holiday Allowance – start with 25 days plus bank holidays, with potential to increase and ability to buy up to 5 additional days per year, Professional Growth – ongoing development opportunities, training programmes and support to obtain professional qualifications.