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- Tasks: Manage fraud cases from litigation to resolution, ensuring strategic excellence and client satisfaction.
- Company: Join a dynamic legal team known for defeating dishonest motor claims.
- Benefits: Enjoy 25 days holiday, private medical insurance, and flexible working options.
- Other info: Collaborative culture with excellent career growth opportunities.
- Why this job: Make a real impact in the counter-fraud arena while advancing your legal career.
- Qualifications: Experience in civil litigation and strong analytical skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative division in order to take the next step in their legal career. We have a great opportunity for an experienced, litigated File Handler to join our team. Whilst our counter-fraud team is the largest and longest-established in the UK, we don’t do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence. We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies to identify and prevent new and emerging risks. We seek like-minded candidates who want to join us in this exciting and important work and to develop and further their careers with us.
The NDA File Handler role involves working within a team of fraud specialists and legal support staff. The File Handler will run a caseload of Litigated RTA suspected fraud files on behalf of a cross section of insurance clients, working closely with sophisticated claims handlers acting without any Delegated Authority. The successful candidate will work in close conjunction with the relevant Lead Lawyer to achieve the best possible results in a commercially sound manner. The role requires both an ability to follow defined processes and a forensic and analytical approach to dealing with evidence. In addition, a high level of commercial awareness is essential. A key element of this role is decision making, to be reached within a set timeframe in accordance with the case strategy and within the best interests of the client.
The NDA File Handler will work with strategic foresight to ensure all litigation and opportunities are taken in order to work towards shaping the future of the counter-fraud arena. The caseload will consist of a range of suspected fraudulent insurance claims consisting of the following types of claim:
- Bogus Passenger
- Staged/Contrived
- Fraudulent Exaggeration
- Induced accidents
- Low Speed Impact
- Late Notification Claims
- Credit Hire Fraud
- MIB
- Linked & Organised Crime
Key Responsibilities
It will be the responsibility of the NDA File Handler to run fraud cases from the point of litigation through to the resolution of the case. Responsibilities in case management include, but are not limited to:
- Strategic Excellence
- Detailed review and analysis of evidence throughout the life of the case
- Setting and agreeing the case strategy on files with clients, ensuring adherence to any KYO or generic strategies that may be put in place by Lead Lawyer and Technical Leads
- Adhering to all work type process stages
- Identifying strategic litigation opportunities and complex cases when appropriate
- Identifying client trends and any opportunities to raise profile with clients
- Client Excellence
- Handling files in accordance with agreed client guidelines on a non-delegated basis
- Ensuring maximum client satisfaction on each case
- Ensuring accurate and timely completion of all client and internal MI
- Achieving both client and internal KPIs
- Technical Excellence
- Reporting to Insurer client throughout the lifetime of the claim
- Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy
- Compliance with all procedural and investigative deadlines
- Achieving the best result in litigation – protecting the client’s position in relation to proceedings, ensuring full compliance with the court timetable utilising procedural tactical advantages where possible
- Undertaking advocacy where required and cost-effective to do so
- Dealing pro-actively and achieving the best results with the case investigations and strategy from receipt until point of resolution
- Delegating tasks as appropriate to assistants to take the case forward
- Timely and accurate maintenance of all Case Management Systems from opening to closure
- Adherence to file management policies
- Complying with the SRA Standards & Regulations
- Financial Excellence
- Be commercially aware, by working in an efficient and effective manner
- Commercial awareness so as to retain profitability
- Achieve financial targets
- Ensure timely and accurate billing
- Cultural Excellence
- Adhere to our Values
Working Hours
35 hours per week Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Primary location for this role is Bolton, Parklands Office. We are agile workers with attendance at our offices at least 1 day a week.
Skills, Knowledge and Expertise
- Experience in civil litigation claims handling / as a legal File Handler or suitably qualified (ILEX, LPC etc.)
- Experience in handling linked and organised fraud is desirable however not essential
- Experience of handling RTA pre-litigated and / or litigated case load
- An understanding of insurance litigation practice and processes together with indemnity principles
- Knowledge of the litigation process / working knowledge of the CPR
- Good advocacy skills
- Good client care skills and evidence of working to client guidelines
- High level of analytical skills
- Excellent listening, verbal and written communication skills
- Ability to prioritise work, keep to deadlines and work under pressure
- Ability to anticipate problems and identify solutions
- Experience of time recording and billing systems
- Excellent IT Skills
- Desirable: Qualified solicitor / CILEX with necessary practice rights (consideration will also be given to CILEX Lawyers)
Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Family Cover Private Medical Insurance (Bupa)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death in Service
- Critical Illness Cover
- PHI/Income Protection (Private health insurance)
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
- * after successfully completing probation
Litigated File Handler Linked & Organised Fraud employer: Davies
Contact Detail:
Davies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Litigated File Handler Linked & Organised Fraud
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal field, especially those who work in fraud or insurance. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to counter-fraud and think of examples from your experience that align with their values. This will show you're not just another candidate but someone who truly gets what they do.
✨Tip Number 3
Practice your decision-making skills! Since the role involves making timely decisions, consider mock scenarios where you have to analyse evidence and come up with a strategy. This will help you feel more confident during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our dynamic team and contributing to our mission in defeating dishonest claims.
We think you need these skills to ace Litigated File Handler Linked & Organised Fraud
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about joining our dynamic team and tackling the challenges in the counter-fraud arena.
Tailor Your CV: Make sure your CV is tailored to highlight your experience in civil litigation and any relevant skills. We love seeing how your background aligns with the responsibilities of the NDA File Handler role, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for the position. Remember, we’re looking for clarity in your decision-making skills too!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at Davies
✨Know Your Stuff
Make sure you brush up on your knowledge of civil litigation and the specific types of fraud claims mentioned in the job description. Familiarise yourself with terms like 'Bogus Passenger' and 'Staged/Contrived' claims, as well as the litigation process and CPR. This will show that you're not just interested in the role but also understand the nuances of the work.
✨Show Your Analytical Skills
Since the role requires a forensic and analytical approach, be prepared to discuss how you've handled complex cases in the past. Bring examples of how you've reviewed evidence and made strategic decisions under pressure. This will demonstrate your ability to think critically and act decisively, which is crucial for this position.
✨Client Care is Key
Highlight your experience in client care and how you've ensured client satisfaction in previous roles. Be ready to share specific instances where you’ve gone above and beyond to meet client needs or resolve issues. This will resonate well with the company's focus on client excellence.
✨Be Commercially Aware
Understanding the financial aspects of the role is essential. Prepare to discuss how you've managed caseloads efficiently while keeping profitability in mind. Mention any experience you have with billing systems and achieving financial targets, as this will align with the company's emphasis on financial excellence.