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- Tasks: Investigate and manage high-stakes credit hire claims with a focus on client interests.
- Company: Join Keoghs, a leading firm dedicated to championing clients in complex legal cases.
- Benefits: Enjoy 25 days holiday, hybrid working, health plans, and various employee perks.
- Why this job: Be part of an incredible team while gaining valuable experience in litigation and client relations.
- Qualifications: 5 GCSEs required; degree or LPC preferred, plus experience in litigation and credit hire.
- Other info: Work in a dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Litigated File Handler
Application Deadline: 17 December 2025
Department: Legal
Employment Type: Permanent – Full Time
Location: Bolton
Description
We are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative division in order to take the next step in their legal career. We have a great opportunity for an experienced, litigated File Handler to join our team. While our counter-fraud team is the largest and longest-established in the UK, we don’t do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence. We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies to identify and prevent new and emerging risks. We seek like-minded candidates who want to join us in this exciting and important work and to develop and further their careers with us.
The NDA File Handler role involves working within a team of fraud specialists and legal support staff. The File Handler will run a caseload of Litigated RTA suspected fraud files on behalf of a cross section of insurance clients, working closely with sophisticated claims handlers acting without any Delegated Authority. The successful candidate will work in close conjunction with the relevant Lead Lawyer so to achieve the best possible results in a commercially sound manner. The role requires both an ability to follow defined processes and a forensic and analytical approach to dealing with evidence. In addition, a high level of commercial awareness is essential. A key element of this role is decision making, to be reached within a set timeframe in accordance with the case strategy and within the best interests of the client. The NDA File Handler will work with strategic foresight so to ensure all litigation and opportunities are taken in order to work towards shaping the future of the counter-fraud arena.
The caseload will consist of a range of suspected fraudulent insurance claims consisting of the following types of claim:
- Bogus Passenger
- Staged/Contrived
- Fraudulent Exaggeration
- Induced accidents
- Low Speed Impact
- Late Notification Claims
- Credit Hire Fraud
- MIB
- Linked & Organised Crime
Key Responsibilities
It will be the responsibility of the NDA File Handler to run fraud cases from the point of litigation through to the resolution of the case.
Responsibilities in case management include, but not limited to:
Strategic Excellence
- Detailed review and analysis of evidence throughout the life of the case
- Setting and agreeing the case strategy on files with clients, ensuring adherence to any KYO or generic strategies that may be put in place by Lead Lawyer and Technical Leads
- Adhering to all work type process stages
- Identifying strategic litigation opportunities and complex cases when appropriate
- Identifying client trends and any opportunities to raise profile with clients
Client Excellence
- Handling files in accordance with agreed client guidelines on a non-delegated basis
- Ensuring maximum client satisfaction on each case
- Ensuring accurate and timely completion of all client and internal MI
- Achieving both client and internal KPIs
Technical Excellence
- Reporting to Insurer client throughout the lifetime of the claim
- Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy
- Compliance with all procedural and investigative deadlines
- Achieving the best result in litigation – protecting the client’s position in relation to proceedings, ensuring full compliance with the court timetable utilising procedural tactical advantages where possible
- Undertaking advocacy where required and cost-effective to do so
- Dealing proactively and achieving the best results with the case investigations and strategy from receipt until point of resolution
- Delegating tasks as appropriate to assistants to take the case forward
- Timely and accurate maintenance of all Case Management Systems from opening to closure
- Adherence to file management policies
- Complying with the SRA Standards & Regulations
Financial Excellence
- Be commercially aware, by working in an efficient and effective manner
- Commercial awareness so as to retain profitability
- Achieve financial targets
- Ensure timely and accurate billing
Cultural Excellence
- Adhere to our Values
Working Hours
35 hours per week
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
Primary location for this role is Bolton, Parklands Office.
We are agile workers with attendance at our offices at least 1 day a week
Skills, Knowledge and Expertise
- Experience in civil litigation claims handling / as a legal File Handler or suitably qualified (ILEX, LPC etc.)
- Experience in handling linked and organised fraud is desirable however not essential
- Experience of handling RTA pre-litigated and / or litigated case load
- An understanding of insurance litigation practice and processes together with indemnity principles
- Knowledge of the litigation process / working knowledge of the CPR
- Good advocacy skills
- Good client care skills and evidence of working to client guidelines
- High level of analytical skills
- Excellent listening, verbal and written communication skills
- Ability to prioritise work, keep to deadlines and work under pressure
- Ability to anticipate problems and identify solutions
- Experience of time recording and billing systems
- Excellent IT Skills
- Desirable: Qualified solicitor / CILEX with necessary practice rights (consideration will also be given to CILEX Lawyers)
Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Family Cover Private Medical Insurance (Bupa) – will automatically be at single cover level but can opt into family option within first month of joining.
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death in Service
- Critical Illness Cover
- PHI/Income Protection (Private health insurance)
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme
- Tech Scheme
- Season Ticket Loan
- Gym Flex
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
- after successfully completing probation
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Litigated File Handler employer: Davies
Contact Detail:
Davies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Litigated File Handler
✨Tip Number 1
Familiarise yourself with the specific legal processes involved in litigated credit hire claims. Understanding the nuances of drafting defences and completing pre-trial checklists will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the field of litigation and credit hire. Attend relevant industry events or join online forums to connect with others who can provide insights or even referrals to opportunities at Keoghs.
✨Tip Number 3
Demonstrate your negotiation skills by preparing examples of past experiences where you've successfully negotiated outcomes. This will showcase your ability to handle telephone negotiations with third-party solicitors effectively.
✨Tip Number 4
Research Keoghs' values and culture thoroughly. Be ready to discuss how your personal values align with theirs, as cultural fit is crucial for them. This will help you stand out as a candidate who truly understands their mission.
We think you need these skills to ace Litigated File Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Litigated File Handler. Familiarise yourself with the key accountabilities and required skills mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in litigation and credit hire claims. Emphasise your ability to manage a caseload and any specific achievements that align with the role's requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your skills and experiences make you a perfect fit for the position, and refer to specific aspects of the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Davies
✨Know Your Claims
Familiarise yourself with the specifics of litigated credit hire claims. Be prepared to discuss your experience in handling similar cases and how you approached complex investigations.
✨Demonstrate Legal Knowledge
Brush up on relevant legal processes, especially those related to RTA claims and court procedures. Showing that you understand the legal framework will impress your interviewers.
✨Showcase Communication Skills
Since the role involves negotiations and client interactions, practice articulating your thoughts clearly. Highlight any past experiences where your communication skills made a difference in resolving issues.
✨Emphasise Teamwork
Keoghs values collaboration, so be ready to share examples of how you've successfully worked within a team. Discuss how you can contribute to a positive team dynamic while achieving common goals.
