At a Glance
- Tasks: Join our Intelligence Team to review and manage suspected fraudulent insurance claims.
- Company: Keoghs, a dynamic legal firm with a focus on innovation.
- Benefits: Enjoy 25 days holiday, health support, and flexible working options.
- Other info: Agile working with a supportive team and excellent career progression.
- Why this job: Kickstart your career in a fast-paced environment with growth opportunities.
- Qualifications: GCSEs in English and Maths, strong communication skills, and attention to detail.
The predicted salary is between 25000 - 30000 £ per year.
Keoghs is looking to recruit an Intel Assistant to join the busy, fast-paced Intelligence Team. The Intel Assistant is an entry-level role with future progression prospects. The Intel Analyst will be part of a team that forms part of a wider Intelligence team based in our Horwich, Bolton office.
The nature of the role includes, but is not limited to the following:
- Reviewing and adding new suspected fraudulent insurance claims onto our Keoghs Intelligence Database.
- Verbal and written communication with external organisations, such as insurers, to obtain information to assist with gathering intelligence on suspected fraudulent insurance claims.
- Assisting the Intelligence Analysts with progressing investigations and intelligence searches when necessary, answering phone calls, preparing outgoing correspondence, maintenance of internal databases.
- Responding to incoming requests for information from external organisations, assisting the wider industry with the prevention and detection of fraud.
Key Accountabilities
- Identifying key information from new files and manual entry of data onto various internal databases.
- Decision making on what enquiries can be followed up and liaising with the Intelligence Analyst and internal file handler accordingly.
- Making calls to insurers to obtain information relating to previous claims.
- Compliance with service level agreements (SLAs) and internal policies and procedures.
- Prioritising own workload and ability to maintain focus and commitment once sign off has been achieved.
- Prepare responses to internal and external requests received based on the file information.
- Communicate in a professional manner to obtain information.
- Chargeable time recording targets – the target will increase during the probation period in accordance with progression and competency in addition to team-focused targets.
- Provide and maintain accurate MI Spreadsheets.
Working Hours
35 hours per week, Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton Office. We also have a presence in Birmingham. We are agile workers and currently attend the office at least 1 day a week.
Experience, Skills and Qualifications
Essential:
- Pass in English & Maths GCSE or equivalent.
- IT literacy.
- Good telephone manner.
- Good communication skills.
- Accuracy and attention to detail must be of a high standard, especially when dealing with repetitive type tasks.
- Ability to prioritise and work on own initiative.
- Ability to work under pressure, meet deadlines and organise workload.
- Commitment to learning and understanding processes and building a level of experience within the role.
Desirable:
- Previous experience of working in a target-driven environment and/or time recording.
Benefits
- Davies Incentive Plan.
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days).
- Simply Health Care Cash Plan.
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing.
- Death In Service – after 1 years’ service.
- Pension Contribution based 5% Employee / 3% Employer.
- Employee Resource Groups.
- Employee Volunteering Programme.
- Cycle to Work Scheme.
- Tech Scheme.
- Season Ticket Loan.
- Gym Flex.
- Access to Online Discount Sites.
- Discounted Gourmet Society Membership.
- Discounted Tickets for Merlin Attractions nationwide.
- Discounts at local retail outlets after successfully completing probation.
Intelligence Assistant employer: Davies
Keoghs is an exceptional employer that fosters a dynamic and supportive work environment in Bolton, offering entry-level roles with clear pathways for career progression. Employees benefit from a comprehensive package including generous holiday allowances, health and wellbeing support, and various employee resource groups, all while being part of a collaborative team dedicated to combating insurance fraud.
StudySmarter Expert Advice🤫
We think this is how you could land Intelligence Assistant
✨Tip Number 1
Get to know the company! Research Keoghs and understand their values, mission, and the specifics of the Intelligence Assistant role. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with external organisations, it's crucial to sound confident and professional on the phone. Try role-playing with a friend or family member to get comfortable with the types of conversations you might have.
✨Tip Number 3
Show off your attention to detail! During interviews, share examples of how you've successfully managed tasks that required accuracy and focus. This is key for the Intel Assistant role, so make sure they see you as someone who can handle repetitive tasks without missing a beat.
✨Tip Number 4
Apply through our website! We want to see your application directly, and it gives you a better chance to stand out. Plus, it shows you're proactive and keen to join our team at Keoghs. Don't miss out on this opportunity!
We think you need these skills to ace Intelligence Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Intelligence Assistant role. Highlight relevant skills like communication and attention to detail, as these are key for us at Keoghs.
Showcase Your Skills:Don’t just list your qualifications; give examples of how you've used your skills in real situations. Whether it’s handling data or communicating with others, we want to see how you can contribute to our team.
Be Professional:When writing your application, keep it professional but let your personality shine through. We appreciate a friendly tone, but remember to maintain a level of professionalism that reflects our values.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate!
How to prepare for a job interview at Davies
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Intelligence Assistant. Familiarise yourself with tasks like reviewing fraudulent claims and communicating with insurers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since the job involves a lot of verbal and written communication, practice articulating your thoughts clearly. You might be asked to explain how you would handle a call with an insurer or draft a response to an external request. Be prepared to demonstrate your good telephone manner and professional communication style.
✨Highlight Your Attention to Detail
Accuracy is key in this role, especially when dealing with data entry and maintaining databases. Bring examples from your past experiences where your attention to detail made a difference. This could be anything from school projects to previous jobs—just make sure it’s relevant!
✨Prepare for Scenario Questions
Expect questions that assess your decision-making skills and ability to prioritise tasks under pressure. Think of scenarios where you had to manage multiple responsibilities or meet tight deadlines. Practising these responses will help you feel more at ease during the interview.
