At a Glance
- Tasks: Lead a high-performing team, ensuring exceptional service and technical excellence in claims management.
- Company: Join Davies, a leader in property claims with a focus on innovation and teamwork.
- Benefits: Enjoy flexible working, career development, and a range of wellbeing initiatives.
- Other info: Dynamic environment with opportunities for professional growth and community involvement.
- Why this job: Make a real impact by shaping teams and delivering outstanding client experiences.
- Qualifications: Proven leadership in claims, strong communication skills, and a clean UK driving licence.
The predicted salary is between 60000 - 75000 ÂŁ per year.
You’ll be the driving force behind a high‑performing team of field‑based adjusters, elevating technical excellence and delivering an exceptional customer experience across High Net Worth, Major Loss, and complex claims. This is a leadership role with real influence — shaping standards, guiding adjusters, and ensuring our service stands out in the market.
What You’ll Lead & Deliver
- Team Leadership — Build a motivated, engaged, values‑driven team culture where people thrive.
- Operational Oversight — Keep Work In Progress under tight review to support smart resource planning.
- Financial Performance — Hit monthly and annual fee targets for the Technical Team.
- Quality & Compliance — Audit adjusters regularly and champion continuous improvement.
- Complaint Resolution — Own complaint cases, guide adjusters, and ensure swift, fair outcomes.
- Technical Authority — Provide expert guidance, maintain top‑tier technical accuracy, and issue bulletins on legal/market developments.
- Client Excellence — Understand client needs, produce high‑quality correspondence, and build strong relationships with insurers, brokers, and stakeholders.
- Collaboration — Work closely with colleagues to deliver outstanding results on individual and portfolio losses.
- Business Growth — Strengthen existing client relationships and help secure new opportunities.
- Cross‑Group Integration — Leverage wider Davies Group capabilities to enhance policyholder outcomes.
What You Bring
- Claims Leadership Experience — Proven background in a similar technical or managerial role.
- Professional Progression — Progress toward ACILA/FCILA or equivalent is preferred.
- People Skills — Outstanding communication, influence, and relationship‑building ability.
- High‑Net‑Worth & Property Expertise — Strong track record in general property adjusting and HNW claims.
- Major Loss Exposure — Experience with major losses is a strong advantage.
- Resilience & Adaptability — Comfortable under pressure and able to pivot quickly as priorities shift.
- Full UK Driving Licence — Clean and valid.
Why This Role Matters
You’ll be the technical backbone of the MCL team — the person adjusters rely on, clients trust, and the business looks to for quality, consistency, and leadership. If you thrive in a fast‑moving environment and love shaping high‑performing teams, this role gives you the platform to make a real impact.
Benefits
- Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
- Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
- Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
- Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase health cash plan and BUPA dental plan
Technical Team Manager in Home employer: Davies
Contact Detail:
Davies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Team Manager in Home
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Technical Team Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your leadership style. This will help you showcase how you can elevate their team and deliver exceptional results.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience in claims leadership and how you’ve built high-performing teams. Highlight specific examples that demonstrate your ability to drive financial performance and ensure quality compliance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Technical Team Manager in Home
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight your experience in leading teams. We want to see how you've built motivated and engaged teams in the past, so share specific examples that showcase your leadership style.
Demonstrate Technical Expertise: Since this role is all about technical excellence, don’t hold back on showcasing your knowledge in claims management. We’re looking for someone who can provide expert guidance, so include any relevant qualifications or experiences that prove your expertise.
Tailor Your Application: Make your application stand out by tailoring it to the job description. Use keywords from the posting and relate your experiences directly to what we’re looking for. This shows us you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Davies
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to high-net-worth and major loss claims. Be ready to discuss specific cases you've handled and how you ensured quality and compliance. This will show that you're not just a leader, but also a technical authority.
✨Showcase Your Leadership Style
Prepare examples of how you've built motivated teams in the past. Think about how you can create a values-driven culture and keep your team engaged. Highlight your people skills and how you've influenced others positively in previous roles.
✨Demonstrate Client Excellence
Be ready to talk about how you've built strong relationships with clients, insurers, and brokers. Share specific instances where you understood client needs and delivered exceptional service. This will illustrate your commitment to client excellence.
✨Prepare for Scenario Questions
Expect questions about handling complaints and operational oversight. Think through how you would approach these situations, focusing on swift and fair outcomes. This will demonstrate your resilience and adaptability under pressure.