At a Glance
- Tasks: Coordinate and support the onboarding process for learners and clients, ensuring a smooth experience.
- Company: Join a dynamic team focused on learner success and client satisfaction.
- Benefits: Flexible working hours, professional development opportunities, and a supportive team environment.
- Other info: Great opportunity for growth in a collaborative and innovative setting.
- Why this job: Make a real difference in learners' lives while developing your organisational and communication skills.
- Qualifications: Experience in Learning & Development or understanding of Apprenticeship programmes is a plus.
The predicted salary is between 23850 - 29150 £ per year.
The Onboarding Coordinator sits within the Operations Team and plays a key role in ensuring a positive onboarding experience for learners and clients. The successful candidate will support the delivery of efficient, compliant and process-driven learner onboarding activities, helping to maximise apprenticeship starts and maintain high levels of client satisfaction. This role requires excellent organisational skills, strong attention to detail and the ability to manage multiple tasks simultaneously. The Onboarding Coordinator will work closely with colleagues across Client Success, Compliance and Operations to ensure all learners are onboarded accurately and in line with current DfE Funding Rules.
Key Responsibilities
- Coordinate and support the end-to-end learner onboarding process, ensuring all onboarding activities are completed accurately and within agreed timescales.
- Complete process-driven onboarding tasks, maintaining accurate learner records, documentation and system updates throughout the onboarding journey.
- Track and monitor upcoming apprenticeship start dates, learner volumes and onboarding progress to support the achievement of monthly start targets.
- Liaise with learners, employers and internal teams to ensure all onboarding requirements are completed and any issues are resolved promptly.
- Work collaboratively with the Client Success Team to support client queries relating to learner onboarding.
- Monitor work-in-progress activities and proactively follow up on outstanding documentation and onboarding requirements to support timely learner starts.
- Update clients on apprentice onboarding progress, upcoming starts and learners approaching programme completion and highlighting any required actions.
- Maintain Apprenticeship Service Account records, ensuring apprentices are correctly uploaded and funding requirements are met.
- Work closely with the Compliance Team to ensure all onboarding documentation is complete, accurate and compliant with DfE Funding Rules and internal policies.
- Prepare internal communications and updates regarding onboarding progress, apprentice approvals, upcoming starts and operational activity.
- Identify opportunities for continuous improvement within onboarding processes, systems and client experience.
- Complete all mandatory training and Continuing Professional Development (CPD) activities in a timely manner and actively seek opportunities for personal development.
Skills, Knowledge & Expertise
- Experience or understanding of Learning & Development, ideally within a FE & Skills provider, with experience and knowledge of the English Apprenticeship Levy.
- Experience of Onboarding learners to Apprenticeship programmes in line with DfE Funding Rules.
- Understanding of vocational qualifications including Apprenticeships and Functional Skills.
- Experience of working within a regulatory environment.
- Experience of working positively both within a team and independently.
- Experience of working remotely and self-motivating time management.
- Experience working with databases/platforms (Desirable – experience of using Aptem).
- Good analytical abilities and able to be decisive.
- An ability to analyse a situation with employers or Apprentices and adapt the communication accordingly, to offer appropriate information, advice, support and guidance.
- Excellent written, verbal and presentation skills, with confidence to deal with senior stakeholders.
- Excellent IT skills, including all Microsoft office packages.
- Ability to maintain discretion and confidentiality at all times.
- Experience of working in client facing environments or high internal customer care departments with a positive service approach.
- Self-motivated, process-driven, organised with strong attention to detail and ability to manage own workload and meet deadlines.
- An understanding of Insurance and Financial Service industry including clients and professional bodies (Desirable).
Onboarding Coordinator in Home employer: Davies
Join a dynamic and supportive team in London, where your career as a Crime & Regulatory Paralegal will flourish. With hands-on exposure to complex cases and the opportunity to learn from leading experts, you'll benefit from a culture that prioritises professional growth and well-being, alongside competitive perks like a generous holiday allowance and health support services. This is not just a job; it's a chance to build a meaningful and rewarding legal career in a highly respected field.
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding Coordinator in Home
✨Dive into the Talent Acquisition Community
Get involved with communities specifically aimed at talent acquisition and recruitment. Follow popular forums, like the HR and recruitment threads on LinkedIn Groups or join Talent Acquisition Meetups in your area. Networking with fellow recruiters and industry experts can lead to hidden job opportunities and insider tips!
✨Show Off Your Expertise at Recruitment Events
Attend recruitment fairs and industry conferences where companies, including Davies, often showcase their hiring needs. Not only can you meet potential employers face-to-face, but you can also demonstrate your passion and knowledge about the field. Make sure you've got some thoughtful questions ready to impress!
✨Leverage Your University Connections
If you’re a recent grad or still connected to your university, tap into their career services. Many universities have exclusive job boards and connections with companies eager to hire fresh talent in recruitment roles. Plus, you never know who might be able to put in a good word for you at places like Davies!
✨Tailor Your Digital Footprint
Make sure your online presence reflects your passion for talent acquisition. Share articles, join discussions, and post about trends in recruiting to establish yourself as a knowledgeable candidate. Recruiters often check candidates out online, so use platforms like LinkedIn to showcase your insights and enthusiasm for discovering the right talent!
We think you need these skills to ace Onboarding Coordinator in Home
Some tips for your application 🫡
Showcase Your Passion for Talent Acquisition:In your cover letter, let your passion for recruiting shine through! Talk about what drew you to talent acquisition. Share experiences where you helped others find their dream jobs or any times you've been involved in hiring processes – it’ll show us at Davies that you're genuinely invested in the field.
Highlight Relevant Skills and Certifications:Make sure your CV includes any relevant skills or certifications related to recruiting. Mentioning your knowledge of applicant tracking systems, personality assessments, or even any HR-related qualifications can set you apart. This way, we can see straight away that you're not just any candidate but one with the necessary tools for talent acquisition.
Tailor Your CV for the Job:When applying for Onboarding Coordinator at Davies, tailor your CV to reflect the job description. Highlight previous experiences in recruitment, candidate sourcing, or employee engagement that align with what we’re after. Personalisation shows we’re not just another checkbox on your job applications!
Bring Your Unique Perspective:In your cover letter, don't hesitate to share your unique perspective on what makes a good recruiter. Whether it's building strong candidate relationships or your approach to diversity in hiring, your insights can resonate well with our team. We love a fresh take, so let it shine!
How to prepare for a job interview at Davies
✨Know Your Sourcing Strategies
In the talent acquisition world, it’s all about knowing the best sourcing strategies. Be prepared to discuss specific techniques you’ve used to find and attract top talent, whether that’s through social media, networking events, or innovative outreach methods. Bring examples that showcase your capability!
✨Value of Employer Branding
Employer branding is a huge part of recruitment, so be ready to chat about how you’ve contributed to building an attractive company image. Think about how you’d pitch Davies to potential candidates and maintain a consistent brand image across platforms.
✨Demonstrate Your Interviewing Skills
Since this is a full-time gig, hiring managers will want to see your interviewing prowess. Prepare for mock interview scenarios where you might need to assess candidates' cultural fit and skill set. Practise asking competency-based questions to demonstrate your systematic approach.
✨Engage with Data and Metrics
Being data-driven is key in talent acquisition! Expect to discuss how you’ve used recruiting metrics to refine your strategies. Familiarise yourself with common KPIs, like time-to-fill and candidate satisfaction scores, and be ready to back up your insights with data!
