MCL Desk Adjuster in Home

Do you thrive on solving complex challenges from wherever you work best? At Davies, we're not just handling claims, we're helping people rebuild their lives after some of their most significant losses. As part of our Major & Complex Loss team, you'll use your technical expertise to manage high-value and technically demanding property claims, all while working remotely within a supportive, collaborative, and market-leading environment. If you're an experienced Loss Adjuster who enjoys autonomy, technical complexity, and delivering exceptional customer outcomes, this could be your next career move.

What will your day look like:

• As a Major & Complex Desk-Based Loss Adjuster, you'll take ownership of a portfolio of high-net-worth, major loss, and technically complex property claims, including significant escape of oil and other specialist losses.
• Working closely with clients, brokers, policyholders, and industry professionals, you'll drive claims to resolution while maintaining the highest standards of technical accuracy and customer service.
• This is an opportunity to utilise your expertise on some of the most challenging claims in the market without the need for extensive travel.
• Managing a portfolio of major, complex, and high-net-worth property claims from instruction through to settlement.
• Delivering exceptional service levels in line with client expectations and demanding technical standards.
• Proactively progressing claims while maintaining strong control of costs, timescales, and customer outcomes.
• Producing clear, accurate, and high-quality reports and recommendations.
• Building trusted relationships with insurers, brokers, policyholders, and internal stakeholders.
• Ensuring compliance with company procedures and client-specific requirements.
• Achieving key performance and quality targets while maintaining excellent customer service standards.

Knowledge and Abilities:

We're looking for a confident and technically capable adjuster who thrives in a fast-paced environment and enjoys tackling complex claims challenges.

Essential Experience & Skills:

• Experience within a loss adjusting practice or insurer environment.
• Significant exposure to major loss and complex property claims.
• Strong technical property claims knowledge with a proven track record of successful claim resolution.
• Excellent communication and relationship-building skills.
• Ability to make sound decisions and manage competing priorities effectively.
• Self-motivated, resilient, and comfortable working autonomously.
• Adaptable and flexible in a changing and evolving claims environment.
• A passion for delivering outstanding customer experiences.

Benefits:

• Career & Purpose: Davies Innovation Lab, Leadership training programme, Funding for professional qualifications, Thrive at Davies; learning opportunities.
• Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme.
• Financial Health: Pension, 5% employee and 5% employer contribution, My Choices at Davies provides; High Street discounts and Financial wellbeing hub, Life assurance: x4, Refer a Friend, Cycle to Work Scheme, Lease car salary sacrifice, Davies Incentive Plan, Enhanced maternity, paternity and adoption pay.
• Mental, Physical & Emotional Wellbeing: Wellbeing centre; move, munch, money & mind focus, Discounts with 100's of UK retailers, EAP; 24/7 confidential helpline, 25 days holiday, increases to 26 days after 5 years and 27 after 10 years, Flexible working, Dress for your day, Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage, Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan.