Field Based Property Loss Adjuster London and South East in Home

Make a Difference When It Matters Most – Join Our Supportive Team! We are recruiting Field Based Loss Adjusters in London and the South East. Are you ready for a role where no two days are the same? As our next Property Loss Adjuster, you’ll take ownership of a diverse portfolio of claims, ranging in complexity and value, and make a real impact for our customers. You’ll thrive in a fast-paced environment, managing both Domestic and Commercial claims with confidence and expertise. This is your chance to work within a collaborative, remote team that values innovation, adaptability, and professional growth. If you’re motivated by variety, challenge, and the opportunity to shape outcomes, we want to hear from you! Bring your strong technical background, your problem-solving mindset, and your passion for delivering exceptional service—and we’ll provide the tools, support, and flexibility you need to succeed.

What will your day look like:

• Work to achieve agreed activity levels with the intention of continuously reducing WIP throughout the year.
• Process all invoices and approve estimates within 5 working days of receipt/agreement.
• Take responsibility for issuing interim fees during the claim life cycle as highlighted centrally.
• Full completion of all prepared site notes templates and associated documentation within set SLA’s.
• Ensure that the data contained in Cq is accurate at all times.
• Assist in maintaining accurate management information by completing spreadsheets as necessary.
• Reduce elapsed timescales by providing and fostering a pro-active approach to file management.
• Identify cases of possible fraud and recoveries and refer as appropriate within set SLA’s.
• Work to ensure correct policy interpretation and validation.
• Prepare, check and approve where appropriate, reports for clients in accordance with agreed SLA’s and formats.
• Ensure files are up to audit standards at all times.
• In conjunction with designated colleagues pro-actively update customers and clients where necessary in accordance with agreed client SLA’s.
• Take responsibility for following agreed/documented procedures when dealing with problems and complaints.
• Build good working relationships with clients and staff, internal and external to the Davies Group.
• Maintain an awareness of business opportunities and refer all identified opportunities to Davies Group.
• Responsible for out of hours calls into the Davies Group via a pre-set rota.

Knowledge and Abilities:

• High level of Property Loss Adjuster experience.
• Already hold or working towards recognized professional qualifications at a diploma level.
• Accuracy, attention to detail and an analytical approach.
• Strong verbal and written communication.
• Demonstrable experience of organizing and managing own workload is essential.
• Ability to work in a fast paced and changing environment where flexibility is required to accommodate peaks and troughs in workload.
• Excellent time management to be able to work to short/changing deadlines.

Benefits:

• Career & Purpose: Davies Innovation Lab, Leadership training programme, Funding for professional qualifications, Thrive at Davies; learning opportunities.
• Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme.
• Financial Health: Pension, 5% employee and 5% employer contribution, My Choices at Davies provides; High Street discounts and Financial wellbeing hub, Life assurance: x4, Refer a Friend, Cycle to Work Scheme, Lease car salary sacrifice, Davies Incentive Plan, Enhanced maternity, paternity and adoption pay.
• Mental, Physical & Emotional Wellbeing: Wellbeing centre; move, munch, money & mind focus, Discounts with 100's of UK retailers, EAP; 24/7 confidential helpline, 25 days holiday, increases to 26 days after 5 years and 27 after 10 years, Flexible working, Dress for your day, Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage, Flexible benefits include; holiday purchase plan and a opportunity to purchase health cash plan and BUPA dental plan.