At a Glance
- Tasks: Manage subsidence claims, ensuring accuracy and exceptional customer service.
- Company: Join a supportive team at a leading insurance firm.
- Benefits: Enjoy flexible working, career development, and great perks.
- Other info: Be part of a dynamic environment with excellent growth opportunities.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Building qualification or relevant experience in subsidence engineering.
The predicted salary is between 30000 - 40000 € per year.
New Opportunity supportive management. Deliver expert subsidence services for domestic and commercial property insurance claims, ensuring exceptional customer experience and timely resolution. Take ownership of your portfolio, driving efficiency and quality to meet business objectives and exceed service level agreements (SLAs).
What will your day look like:
- Claims Management Excellence: Proactively manage a diverse portfolio of subsidence claims, ensuring accuracy, compliance, and timely settlement within delegated authority limits.
- Customer-Centric Approach: Champion the principle of treating customers fairly, providing clear communication and support throughout the claims process.
- Collaborative Liaison: Engage with clients, policyholders, local authorities, third parties, and internal teams to coordinate investigations and solutions.
- Data Integrity: Maintain precise and up-to-date records in the company’s claims management system.
- Supplier Coordination: Oversee third-party specialists—such as arboricultural consultants, site investigators, and drainage repair teams—ensuring quality and cost-effective outcomes.
- Technical Oversight: Review and audit surveyor reports, and create accurate building repair schedules using our in-house schedule of rates.
- Quality Assurance: Adhere to customer service standards and SLAs, delivering consistent, high-quality results.
Knowledge and Abilities:
- Hold an appropriate professional building qualification such as MICE, MRICS, MCIOB, MIStrucE, MCABE or progressing towards this.
- Detailed knowledge of structural defects affecting buildings.
- Ability to diagnose the cause of damage without visiting, based on information collected by others.
- Detailed knowledge of subsidence engineering / surveying.
- Experience of the insurance industry and understanding of insurance liability.
- Ability to influence, negotiate and obtain agreement where required.
- Ability to assess and resolve problems and find solutions.
- Excellent interpersonal skills.
- Good time management skills and ability to prioritise in order to meet deadlines.
Benefits:
- Career & Purpose: Davies Innovation Lab, Leadership training programme, Funding for professional qualifications, Thrive at Davies; learning opportunities.
- Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme.
- Financial Health: Pension, 5% employee and 5% employer contribution, My Choices at Davies provides; High Street discounts and Financial wellbeing hub, Life assurance: x4, Refer a Friend, Cycle to Work Scheme, Lease car salary sacrifice, Davies Incentive Plan, Enhanced maternity, paternity and adoption pay.
- Mental, Physical & Emotional Wellbeing: Wellbeing centre; move, munch, money & mind focus, Discounts with 100's of UK retailers, EAP; 24/7 confidential helpline, 25 days holiday, increases to 26 days after 5 years and 27 after 10 years, Flexible working, Dress for your day, Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage, Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan.
Desk Based Subsidence Engineer in Home employer: Davies
At Davies, we pride ourselves on being an excellent employer, offering a supportive management structure and a collaborative work culture that empowers our Desk Based Subsidence Engineers to excel in their roles. With a strong focus on employee growth through leadership training programmes and funding for professional qualifications, we ensure that our team members have the resources they need to thrive. Located in a vibrant area, we also provide a comprehensive benefits package that includes flexible working options, generous holiday allowances, and a commitment to employee wellbeing, making us an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Desk Based Subsidence Engineer in Home
✨Tip Number 1
Network like a pro! Reach out to industry professionals on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to subsidence engineering. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your expertise! Bring along examples of your previous work or case studies to interviews. This will demonstrate your hands-on experience and problem-solving skills, making you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Desk Based Subsidence Engineer in Home
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Desk Based Subsidence Engineer role. Highlight your knowledge of subsidence engineering and any relevant qualifications, as this will show us you’re a great fit for the position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your experience aligns with our customer-centric approach. Don’t forget to mention your ability to manage claims effectively!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can assess and resolve problems efficiently, so share those success stories with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Davies
✨Know Your Subsidence Stuff
Make sure you brush up on your knowledge of subsidence engineering and structural defects. Be ready to discuss specific cases or examples from your experience that demonstrate your understanding of these concepts. This will show the interviewers that you’re not just familiar with the theory but can apply it in real-world situations.
✨Show Off Your Customer-Centric Approach
Since this role emphasises a customer-centric approach, think of examples where you've gone above and beyond for clients. Prepare to share how you’ve communicated effectively during claims processes and how you’ve ensured a positive experience for customers. This will highlight your commitment to treating customers fairly.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss how you assess and resolve problems, especially in a claims management context. Think of specific challenges you’ve faced and how you navigated them. This will showcase your ability to influence and negotiate effectively, which is crucial for this role.
✨Get Familiar with Their Systems
If possible, research the company’s claims management system and any relevant tools they use. Being able to talk about data integrity and how you maintain accurate records will impress the interviewers. It shows that you’re proactive and ready to hit the ground running.
