At a Glance
- Tasks: Manage client relationships and ensure top-notch service delivery in the insurance sector.
- Company: Join a leading insurance firm focused on innovation and client satisfaction.
- Benefits: Enjoy flexible working, career development, and a range of wellbeing initiatives.
- Other info: Dynamic work environment with opportunities for professional growth and community involvement.
- Why this job: Be a trusted advisor and make a real impact on client success.
- Qualifications: Experience in relationship management and strong communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
Client Service Managers are vital day-to-day points of contact for Davies insurance market clients. They build strong relationships with technical and procurement teams within client organisations to establish themselves as trusted advisors. They understand client needs and champion those needs internally to ensure first-class service delivery. Commercially astute and excellent communicators, Client Service Managers immerse themselves in client businesses, pre-empting challenges and proactively identifying opportunities to enhance the relationship. The client service manager role in our core and volume motor team involves coordinating the breadth of client engagement from initial onboarding of new clients to the ongoing management of day-to-day engagement and performance reporting.
What will your day look like:
- Client Relationship Management: Manage day-to-day interactions with a portfolio of core and volume motor clients to ensure we meet client expectations and maintain positive relationships. Build and maintain strong relationships with a variety of technical and supply chain management teams within client organisations. Proactively seek feedback from clients and gather insights to inform an engagement plan focused on each client’s specific needs and objectives. Contribute to the development and execution of client engagement and growth plans.
- Service Delivery: Champion client needs and objectives internally to ensure a fully aligned and first-class service is consistently delivered. Ensure that service delivery aligns with contractual obligations and SLA/KPI requirements by proactively monitoring adherence. Coordinate internal activity to optimise service delivery relative to client needs and resolve client issues promptly and effectively.
- Onboarding and Implementation: Support the planning and delivery of new motor client onboarding, ensuring a smooth and on schedule launch. Work closely with clients to understand their specific requirements and tailor services and engagement plans accordingly. Coordinate with internal teams to ensure all client-specific setups and configurations are completed and maintained in accordance with client requirements.
- Performance Management and Reporting: Liaise with client reporting team to manage the timely and accurate production of client management information ahead of release to clients. Monitor and report on service performance metrics to clients and internal stakeholders. Conduct regular performance reviews with clients to assess satisfaction and identify areas for improvement.
- Proactive Engagement: Immerse yourself in client businesses and stay informed on motor market developments in order to pre-empt challenges and opportunities for your clients. Proactively engage internal teams to respond to client and market developments to maintain leading service standards. Ensure clients are alerted to relevant industry developments and how they may impact their business whilst offering suitable solutions to support.
Knowledge and Abilities:
- Relationship management experience in the insurance industry
- Confident communicator capable of building relationships
- Knowledge of the motor insurance claims market
- Ability to work proactively and autonomously to understand and respond to client challenges
- Sound understanding of MI reporting with a keen eye for detail
Benefits:
- Career & Purpose: Davies Innovation Lab, Leadership training programme, Funding for professional qualifications, Thrive at Davies; learning opportunities
- Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme
- Financial Health: Pension, 5% employee and 5% employer contribution, My Choices at Davies provides; High Street discounts and Financial wellbeing hub, Life assurance: x4, Refer a Friend, Cycle to Work Scheme, Lease car salary sacrifice, Davies Incentive Plan, Enhanced maternity, paternity and adoption pay
- Mental, Physical & Emotional Wellbeing: Wellbeing centre; move, munch, money & mind focus, Discounts with 100's of UK retailers, EAP; 24/7 confidential helpline, 25 days holiday, increases to 26 days after 5 years and 27 after 10 years, Flexible working, Dress for your day, Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage, Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan
Client Service Manager in Home employer: Davies
Join a dynamic and supportive team in London, where your career as a Crime & Regulatory Paralegal will flourish. With hands-on exposure to complex cases and the opportunity to learn from leading experts, you'll benefit from a culture that prioritises professional growth and well-being, alongside competitive perks like a generous holiday allowance and health support services. This is not just a job; it's a chance to build a meaningful and rewarding legal career in a highly respected field.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Manager in Home
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Davies). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Davies. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Client Service Manager in Home
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Davies.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Davies. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Davies
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Davies to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Davies, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Davies's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
