At a Glance
- Tasks: Manage subsidence insurance claims and ensure efficient outcomes for customers.
- Company: Join a supportive team at a leading insurance firm with a focus on innovation.
- Benefits: Enjoy competitive pay, flexible working, and extensive training opportunities.
- Other info: Access to leadership training, professional qualifications funding, and a strong wellbeing programme.
- Why this job: Make a real difference in people's lives while developing your career in a dynamic environment.
- Qualifications: Experience in subsidence or building claims, or relevant trade experience required.
The predicted salary is between 30000 - 40000 € per year.
A stable, supportive management team and excellent training opportunities create a strong foundation for success in this role. The position focuses on managing subsidence insurance claims, particularly during the Mitigation and Repair phases. The goal is to proactively drive each stage of the claim to achieve efficient, fair, and cost‑effective outcomes for customers and insurer clients.
What will your day look like:
- Customer & Stakeholder Communication — Engage with customers, contractors, and insurer clients via phone, email, and written correspondence.
- Technical Report Production — Prepare clear, accurate technical reports in line with SLA requirements.
- Daily Task Management — Organise and prioritise workload to maintain progress across all active claims.
- Mitigation Oversight — Coordinate third‑party companies to complete vegetation removal and drainage repairs to address the root cause of subsidence.
- Repair Scope Creation — Update and produce building repair scopes using the in‑house schedule of rates.
- Estimate Assessment — Review contractor estimates for accuracy, fairness, and technical validity.
- Cash Settlement Negotiation — Negotiate repair settlements directly with policyholders.
- Contractor Management — Oversee panel contractors, ensuring repair schedules, quality, and costs are controlled.
- Delegated Authority Claims Handling — Settle claims within agreed Authority levels.
- Compliance & Competence — Follow company procedures, maintain high personal competence, and ensure accurate updates to the claims IT system.
- Treating Customers Fairly — Promote and uphold TCF principles throughout the claim journey.
Knowledge and Abilities:
- Required Skills & Experience — Subsidence or Building Claims Experience OR 5+ years trade experience OR graduate‑level building surveying background.
- Strong Communication Skills — Excellent verbal and written communication, including telephone handling.
- Customer Service Excellence — Ability to deliver a high standard of service in a fast‑paced environment.
- Technical Knowledge — Understanding of subsidence, building repairs, and insurance claims handling.
- Organisation & Attention to Detail — Ability to manage workload, assess problems, and identify effective solutions.
- IT Literacy — Strong computer skills and confidence using claims systems.
Benefits
- Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
- Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
- Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
- Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan
Building Technician (Subsidence) in Home employer: Davies
At Davies, we pride ourselves on being an excellent employer, offering a stable and supportive work environment for our Building Technicians. With a strong focus on employee growth through leadership training and funding for professional qualifications, coupled with a commitment to wellbeing and inclusivity, we ensure that our team members thrive both personally and professionally. Our location provides unique opportunities to engage with local charities and participate in community initiatives, making your role not just a job, but a meaningful contribution to society.
StudySmarter Expert Advice🤫
We think this is how you could land Building Technician (Subsidence) in Home
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they align with your skills, especially in subsidence and building claims. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Building Technician (Subsidence) in Home
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your subsidence or building claims experience in your application. We want to see how your background aligns with the role, so don’t hold back on showcasing your technical knowledge and communication skills!
Tailor Your Application:Take a moment to customise your CV and cover letter for this specific role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you can contribute to our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and qualifications. Remember, clarity is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Davies
✨Know Your Subsidence Stuff
Make sure you brush up on your knowledge of subsidence and building repairs. Be ready to discuss specific cases or experiences you've had in managing claims, as this will show your expertise and confidence in the field.
✨Communicate Like a Pro
Since strong communication skills are key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers and stakeholders in the past, especially during challenging situations.
✨Show Off Your Organisational Skills
Be prepared to talk about how you manage your workload and prioritise tasks. Think of specific instances where your organisational skills helped you meet deadlines or resolve issues efficiently.
✨Demonstrate Customer Service Excellence
Highlight your commitment to delivering high-quality customer service. Share stories that illustrate how you've gone above and beyond for clients, particularly in fast-paced environments, to align with the company's values.
