Home Emergency Insurance Team Manager – Evenings

Home Emergency Insurance Team Manager – Evenings Department: Claims Management Employment Type: Permanent – Full Time Location: Preston Description New Opportunity working as part of an amazing management team in Preston As a Team Manager in Davies, you would be responsible for overseeing a team of insurance claim professionals who work to process claims efficiently, accurately, and in compliance with regulations. Your leadership, technical expertise, and excellent service delivery track record along with customer monitoring individual and team performance to ensure productivity and quality targets are met. Overseeing the processing of insurance/emergency claims from start to finish; reviewing and approving complex or high-value claims; ensuring claims are handled in accordance with company policies and industry regulations. Compiling and analysing data related to claims processing metrics; generating reports for management; making recommendations for process improvements based on data analysis. Implementing quality assurance processes to minimise errors and inaccuracies; regularly listening to calls to understand blockers to overall customer experience; addressing issues affecting claim processing efficiency or accuracy via regular audits. Resolving escalated customer issues or complaints, prioritising informal resolution; ensuring a high level of customer satisfaction with the claims process; developing strategies to improve customer service within the claims department. Staying up-to-date with insurance laws, regulations, and industry trends; ensuring that the claims’ team adheres to all legal and regulatory requirements; implementing training programs to educate team members on compliance issues. Working closely with other departments especially in times of seasonal uplift and surge; collaborating with IT teams to implement or improve claim processing systems; participating in cross-functional projects to enhance overall business operations. Knowledge and Abilities Leadership Skills Ability to motivate and inspire a team of claim handlers across remote and hybrid locations. Inspire your team to deliver results and exceptional customer outcomes. Strong decision-making, conflict resolution and problem-solving skills. Technical Ability Understanding of insurance principles and claim processes. Familiarity with various types of insurance product. Experience of working in a Home Emergency claims operation (for DER). Communication Clear and concise verbal and written communication. Ability to convey complex information in an understandable way to a range of audiences. Customer Focus Dedication to providing excellent customer service and cost management. Empathy and understanding when dealing with customers’ needs. Organisation Ability to manage multiple priorities and deadlines. Attention to detail in reviewing claims and documentation. Qualifications learning opportunities Environmental High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work SchemeLease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical move, munch, money 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan #J-18808-Ljbffr