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- Tasks: Engage with customers, manage claims, and ensure top-notch service.
- Company: Join Davies, a people-first company that values teamwork and collaboration.
- Benefits: Enjoy competitive pay, career development, and flexible benefits.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Strong communication skills and a knack for problem-solving required.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement.
What will your day look like:
- Customer Interactions: Handle client and direct customer interactions with professionalism and knowledge, always keeping “Treating Customers Fairly” in mind.
- Accurate Data Entry: Input new claims accurately, adhering to service guidelines.
- Appointment Management: Call customers to arrange inspection appointments, proactively managing your own diary reminders.
- Email and Call Handling: Manage company claim-related email inboxes and handle inbound calls.
- Team Player: Contribute positively to our collaborative teamwork and foster a great overall culture.
Knowledge and Abilities:
- Communication Skills: Strong written and verbal communication skills, coupled with excellent customer service abilities.
- Fast-Paced Environment: Thrive in a dynamic, target-driven setting.
- Problem-Solving: Tackle challenges head-on with strong problem-solving skills.
- Tech-Savvy: Proficient in IT, with a keen eye for detail.
Benefits:
- Career & Purpose: Davies Innovation Lab, Leadership training programme, Funding for professional qualifications, Thrive at Davies; learning opportunities.
- Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme.
- Financial Health: Pension, 5% employee and 5% employer contribution, My Choices at Davies provides; High Street discounts and Financial wellbeing hub, Life assurance: x4, Refer a Friend, Cycle to Work Scheme, Lease car salary sacrifice, Davies Incentive Plan, Enhanced maternity, paternity and adoption pay.
- Metal, Physical & Emotional Wellbeing: Wellbeing centre; move, munch, money & mind focus, Discounts with 100's of UK retailers, EAP; 24/7 confidential helpline, 25 days holiday, increases to 26 days after 5 years and 27 after 10 years, Dress for your day, Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage, Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan.
First Response Advisor employer: Davies
Contact Detail:
Davies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Response Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out Davies' social media and website. Understanding their values will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you tackled challenges head-on. Be ready to share these stories during your interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace First Response Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you handle interactions and ensure customers feel valued, so share specific examples that showcase your communication skills.
Be Detail-Oriented: Accuracy is key in this role, especially with data entry. In your application, mention any experiences where attention to detail made a difference. We love candidates who can demonstrate their tech-savvy side and how they manage information meticulously.
Demonstrate Problem-Solving Abilities: We’re looking for someone who can tackle challenges head-on. Use your application to tell us about a time you faced a problem and how you resolved it. This will show us your proactive approach and ability to thrive in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to navigate!
How to prepare for a job interview at Davies
✨Know the Company
Before your interview, take some time to research Davies and their values. Understanding their commitment to treating customers fairly will help you align your answers with their ethos, showing that you're a great fit for the First Response Advisor role.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare examples of how you've effectively handled customer interactions in the past. Think about times when you resolved issues or provided excellent service, and be ready to share those stories during the interview.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific challenges you've faced in previous roles and how you tackled them. This will highlight your problem-solving skills and show that you can thrive in a fast-paced environment, which is crucial for a First Response Advisor.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
