File Handling Assistant

Department: Claims Management

Location: Liverpool

Description

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

• Reward platform – discounts for over 800 retailers
• 28 days holiday excluding UK bank holidays (rising with service plus option to purchase up to 5 extra days a year!)
• Development, training, and professional qualifications

At Davies, we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.

Davies are looking to recruit an File Handling Assistant to join our team in Liverpool. The Pre-litigation File Handling Assistant will undertake a variety of tasks to support the pre-lit motor claims handling teams.

What will your day look like:

• To pro-actively assist the pre-lit teams with a variety of tasks including:
• Monitoring inboxes
• Maintaining, reviewing and actioning spreadsheets, including Bulk BACS and supplier debt lists
• Completing new claim actions
• Assisting in reviewing of validate reports
• Reviewing and updating MI
• Monitor OIC Portal claims
• Undertaking MIAFTR & HPI checks
• Undertaking appropriate additional tasks provided by the Team Leader/DBUD
• Maintain accurate data on relevant case management system
• Comply with set client SLA’s
• Ensure quality service standards and productivity levels are maintained to a high standard

Knowledge and Abilities:

• 12 months relevant admin / claims support experience
• Excellent attention to detail
• Strong organisational skills
• Good communication & telephone skills
• Able to use Excel
• Excellent client care and customer service skills
• Ability to manage volume workload via task management
• Ability to work as a team and independently

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100\’s of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

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