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- Tasks: Investigate complex credit hire claims and deliver outstanding service to clients.
- Company: Join a dynamic legal team at Keoghs, focused on innovation and collaboration.
- Benefits: Enjoy 25 days holiday, hybrid working, health plans, and career progression opportunities.
- Why this job: Make a real impact in the legal field while developing your skills in credit hire.
- Qualifications: Experience in credit hire and strong communication skills are essential.
- Other info: Great potential for personal development and leadership roles within the company.
The predicted salary is between 36000 - 60000 £ per year.
File Handler Pre Litigated Tactical Credit Hire
Department: Legal
Employment Type: Permanent – Full Time
Location: Bolton
Description
Are you skilled in credit hire and passionate about delivering outstanding service? We are seeking a knowledgeable and proactive Credit Hire File Handler to join our team. This role offers an excellent opportunity to investigate complex credit hire claims from a tactical and strategic point. The role of the File Handler is to carry out complex & technical investigations on claims submitted from specific opponents. These claims will be up to £25,000 in value.
This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to significantly reducing the overall spend for our Insurer clients.
Benefits
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Hybrid working – (Working only 1 day in the office)
- Simply Health Care Cash Plan
- Pension Contribution based 5% Employee / 3% Employer
- Davies Incentive Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service – after 1 years’ service
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
*after successfully completing probation
Key Accountabilities
- Education – at least 3 GCSEs or equivalent are essential and a degree is preferable.
- Ability to use own initiative.
- Ability to plan and prioritise workloads.
- Excellent listening and verbal communication skills.
- Good telephone negotiation skills.
- Ability to follow work processes and keep to Strategy.
- Ability to recognise when sensitivity and tact are required.
- Ability to make decisions and remain calm under pressure.
- Good IT skills including Word, Outlook, and experience of a Case Management System preferred.
- Experience of credit hire is essential. The applicant would be expected to have been working in an environment where they have been exposed to credit hire cases for at least 12 months.
- Understanding of Pre Proceedings Credit Hire.
- The life cycle of a file.
- Knowledge of common law and litigation principles.
- Understanding of costs and protective offers.
- How to prepare a case for litigation.
Personal Development
- This role offers an opportunity to develop a range of legal skills under supervision.
- Further career progression will depend on the File Handler aptitude and desire to move to a different business unit dealing with litigated fast track, fraud or multi track work.
- In addition opportunities occur for those with leadership potential to move into deputy and then team leader roles.
Competencies
- Effective Communication
- Prioritising and Organising
- Client Skills
- Adaptability
- People Skills
- Commercial Awareness
- Drive to Succeed
Working Hours
35 hours per week
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. This is a hybrid role working 1 day in the office and 4 days from home.
Experience, Skills and Qualifications
- Experience of handling Credit Hire files with evidence of managing own case load.
- Education – at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable.
- Ability to use own initiative.
- Ability to plan and prioritise workloads.
- Excellent listening and verbal communication skills.
- Good telephone negotiation skills.
- Ability to follow work processes and keep to Strategy.
- Ability to recognise when sensitivity and tact are required.
- Ability to make decisions.
- Ability to remain calm under pressure.
- Good IT skills including Word, Outlook, and experience of a Case Management System preferred.
- Adhere to the Keoghs Values.
Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our values are at the heart of everything we do;
- We are connected
- We are Dynamic
- We are Innovative
- We succeed together
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File Handler Pre Litigated Tactical Credit Hire employer: Davies
Contact Detail:
Davies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land File Handler Pre Litigated Tactical Credit Hire
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and credit hire sectors. Attend industry events or webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions related to credit hire and think about how your experience aligns with the role. Practise your responses with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Showcase your skills! Bring examples of your past work or case studies to the interview. This will demonstrate your hands-on experience and problem-solving abilities, making you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Keoghs. Let’s make it happen!
We think you need these skills to ace File Handler Pre Litigated Tactical Credit Hire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in credit hire and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Skills: In your application, emphasise your communication and negotiation skills. These are key for the File Handler role, so give us examples of how you've used these skills in past experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Davies
✨Know Your Credit Hire Inside Out
Make sure you brush up on your knowledge of credit hire claims, especially the technical aspects. Familiarise yourself with common law and litigation principles, as well as the life cycle of a file. This will show that you're not just interested in the role but also have a solid understanding of what it entails.
✨Showcase Your Communication Skills
Since excellent verbal communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully negotiated over the phone or resolved conflicts in previous roles. This will demonstrate your ability to handle sensitive situations with tact.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise workloads and manage your case load effectively. Think of specific instances where you had to juggle multiple tasks and how you ensured everything was completed on time. This will highlight your ability to stay calm under pressure.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with insightful questions about the team dynamics, company culture, and opportunities for personal development. This shows that you're genuinely interested in the role and eager to contribute to the team's success.