File Handler Pre Litigated Complex Credit Hire

This role offers an excellent opportunity to investigate complex credit hire claims. The role of the File Handler is to carry out complex and technical investigations on claims submitted from a specific opponent. These claims will be pre-litigated claims with a value over £25,000. The purpose of the role is to help our clients save hundreds of thousands of pounds each year in exaggerated and inflated credit hire claims. This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to successfully repudiating the claims.

Key Responsibilities

• Dealing with a caseload of DA and NDA pre-litigated credit hire files under the supervision of a Technical Supervisor.
• Review and analysis of files throughout the life of the case, and in accordance with the client guidelines.
• Develop and maintain client relationships, always keeping the client at the heart of every decision.
• Formulating an initial strategy whilst assessing all intel and KYO strategies.
• Undertaking telephone negotiations with third party Solicitors.
• Liaising with the insured where necessary.
• Ensuring ‘actions’ are carried out as per the task list within the Case Management System.
• Accurately completing management information processes (MI).
• Feedback successful “kick outs” to the pre proceedings handlers as well as clients via outcome reports.
• Ensuring all files are kept within ISO 9001 guidelines.
• To ensure compliance with the SRA standards and regulations.
• Adhere to the Keoghs Values.
• Ability to work in a target driven environment.

Working Hours

35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch.

Skills, Knowledge and Expertise

• Experience of handling Credit Hire files with evidence of managing own caseload.
• Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable.
• Ability to use own initiative.
• Ability to plan and prioritise workloads.
• Excellent listening and verbal communication skills.
• Good telephone negotiation skills.
• Ability to follow work processes and keep to Strategy.
• Ability to recognise when sensitivity and tact are required.
• Ability to make decisions.
• Ability to remain calm under pressure.
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred.
• Adhere to the Keoghs Values.
• Desirable: Experience of handling PI claims. Knowledge of how to handle cases where indemnity may be an issue.

Values

Our culture is focused on making Keoghs sustainable and successful for our people and clients, with this our values are at the heart of everything we do; We are connected, We are Dynamic, We are Innovative, We succeed together.

Benefits

• Davies Incentive Plan.
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days).
• Family Cover Private Medical Insurance (Bupa).
• Simply Health Care Cash Plan.
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing.
• Death in Service.
• Critical Illness Cover.
• PHI/Income Protection (Private health insurance).
• Pension Contribution based 5% Employee / 3% Employer.
• Employee Resource Groups.
• Employee Volunteering Programme.
• Cycle to Work Scheme*.
• Tech Scheme*.
• Season Ticket Loan*.
• Gym Flex*.
• Access to Online Discount Sites.
• Discounted Gourmet Society Membership.
• Discounted Tickets for Merlin Attractions nationwide.
• Discounts at local retail outlets.
• * after successfully completing probation.