This role offers an excellent opportunity to investigate Complex credit hire claims. The role of the File Handler is to carry out complex & technical investigations on claims submitted from a specific opponent. These claims will be pre-litigated claims with a value over £25,000.
The purpose of the role is to help our clients save hundreds of thousands of pounds each year in exaggerated and inflated credit hire claims.
This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to successfully repudiating the claims.
The purpose of the role is to help our clients save hundreds of thousands of pounds each year in exaggerated and inflated credit hire claims.
This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to successfully repudiating the claims.
Key Responsibilities
The role will involve dealing with a caseload of DA & NDA pre-litigated credit hire files under the supervision of a Technical Supervisor.
The main aspects of the role will involve:
Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
Develop and maintain client relationships, always keeping the client at the heart of every decision
Formulating an initial strategy whilst assessing all intel and KYO strategies
Undertaking telephone negotiations with third party Solicitors
Liaising with the insured where necessary
Ensuring ‘actions’ are carried out as per the task list within the Case Management System
Accurately completing management information processes (MI)
Feedback successful “kick outs” to the pre proceedings handlers as well as clients via outcome reports
Ensuring all files are kept within ISO 9001 guidelines
To ensure compliance with the SRA standards and regulations
Adhere to the Keoghs Values
Ability to work in target driven environment
Working Hours
35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch.
The main aspects of the role will involve:
Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
Develop and maintain client relationships, always keeping the client at the heart of every decision
Formulating an initial strategy whilst assessing all intel and KYO strategies
Undertaking telephone negotiations with third party Solicitors
Liaising with the insured where necessary
Ensuring ‘actions’ are carried out as per the task list within the Case Management System
Accurately completing management information processes (MI)
Feedback successful “kick outs” to the pre proceedings handlers as well as clients via outcome reports
Ensuring all files are kept within ISO 9001 guidelines
To ensure compliance with the SRA standards and regulations
Adhere to the Keoghs Values
Ability to work in target driven environment
Working Hours
35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch.
Skills, Knowledge and Expertise
Experience of handling Credit Hire files with evidence of managing own case load
Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
Ability to use own initiative
Ability to plan and prioritise workloads
Excellent listening and verbal communication skills
Good telephone negotiation skills
Ability to follow work processes and keep to Strategy
Ability to recognise when sensitivity and tact are required
Ability to make decisions
Ability to remain calm under pressure
Good IT skills including Word, Outlook, and experience of a Case Management System preferred
Adhere to the Keoghs Values
Desirable:
Experience of handling PI claims
Knowledge of how to handle cases where indemnity may be an issue
Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our values are at the heart of everything we do;
We are connected
Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
Ability to use own initiative
Ability to plan and prioritise workloads
Excellent listening and verbal communication skills
Good telephone negotiation skills
Ability to follow work processes and keep to Strategy
Ability to recognise when sensitivity and tact are required
Ability to make decisions
Ability to remain calm under pressure
Good IT skills including Word, Outlook, and experience of a Case Management System preferred
Adhere to the Keoghs Values
Desirable:
Experience of handling PI claims
Knowledge of how to handle cases where indemnity may be an issue
Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our values are at the heart of everything we do;
We are connected
We are Dynamic
We are Innovative
We succeed together
Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Family Cover Private Medical Insurance (Bupa)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death in Service
- Critical Illness Cover
- PHI/Income Protection (Private health insurance)
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
* after successfully completing probation
File Handler Pre Litigated Complex Credit Hire - 12 Months FTC employer: Davies
Davies is an excellent employer, offering a vibrant work culture in Glasgow that fosters professional growth and development for its employees. With a focus on collaboration and innovation, the company provides comprehensive training and mentorship opportunities, ensuring that you can thrive in your role as a Senior Paralegal. Additionally, the dynamic legal environment allows for meaningful contributions to motor litigation cases, making your work both rewarding and impactful.
