File Handler MOJ Credit Hire

Are you ready to take your career to the next level in a role where attention to detail, problem-solving, and customer interaction meet? We're seeking a MOJ Credit Hire File Handler to join our growing team. This is a unique opportunity to join a market-leading team who deal with credit hire claims in the MOJ & OIC portal. The purpose of the role is to handle a caseload of portal claims from initial notification and be responsible for assessing liability, personal injury, and credit hire with the aim of achieving the best settlement outcome for our clients whilst adopting a tactical and strategic approach against a specific opponent.

Key Accountabilities

• The File Handler will handle a caseload of portal claims.
• Handle liability disputed claims on a pre-litigation basis that subsequently drop from the portal.
• Perform specific delegated tasks within a supervised environment.
• Make initial investigations and liaise with the Insured, Insurer, and Third Party solicitors as to liability and make an appropriate assessment.
• Undertake discussions and negotiations with Insured, Insurer, and Third Party Solicitors to pursue the rapid and appropriate settlement of cases and the apportionment of costs.
• If relevant, draft Court documentation and instruct Counsel as appropriate.
• Timely and accurate maintenance of all case management, billing, and management information systems to ensure completeness of records and aid business decision making.
• Deal with correspondence and telephone calls.
• Undertake periodic reviews of files in line with Client requirements.
• Meet agreed performance targets.
• Ensure files are kept within ISO 9001 guidelines.
• Provide written updates by email or letter to clients detailing case activity to ensure that they receive up-to-date and accurate information about progress when requested.
• Ensure compliance with the SRA Standards & Regulations.
• Adhere to the Keoghs Values.

Working Hours

35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch.

Experience, Skills and Qualifications

• Credit hire experience either defendant (preferable) or claimant.
• Previous experience of handling own caseload.
• Good standard of education – 3 GCSEs grade C or above or equivalent including Maths & English as a minimum.
• Good telephone negotiation skills.
• Have an understanding of portal process.
• Ability to use own initiative and make decisions.
• Ability to work as part of a team.
• Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines.
• Excellent listening and verbal communication skills.
• Excellent client care skills.
• Ability to analyse data to inform strategy.
• Proficient in Microsoft Office.
• Desirable: Knowledge/experience of the MOJ process; Knowledge/experience of handling liability disputes.

Values

Our culture is focused on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do:

• We are connected.
• We are dynamic.
• We are innovative.
• We succeed together.

Benefits

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days).
• Simply Health Care Cash Plan.
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing.
• Death In Service – after 1 years’ service.
• Pension Contribution based 5% Employee / 3% Employer.
• Cycle to Work Scheme.
• Tech Scheme.
• Season Ticket Loan.
• Gym Flex.
• Access to Online Discount Sites.
• Discounted Gourmet Society Membership.
• Discounted Tickets for Merlin Attractions nationwide.
• Discounts at local retail outlets.