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For Companies At a Glance
- Tasks: Lead and mentor a dynamic team to achieve client objectives and improve work quality.
- Company: Join Keoghs, a forward-thinking legal firm focused on sustainability and success.
- Benefits: Enjoy 25 days holiday, private medical insurance, and flexible working options.
- Why this job: Be part of a supportive culture that values innovation and teamwork while making a real impact.
- Qualifications: Strong knowledge of litigated claims and excellent leadership skills are essential.
- Other info: Work in Liverpool with a focus on personal development and career growth.
The predicted salary is between 36000 - 60000 £ per year.
EL/PL Team Leader
Application Deadline: 18 July 2025
Department: Legal
Employment Type: Permanent – Full Time
Location: Liverpool
Description
To continuously improve the quality of the team’s work.
Key Responsibilities
- Plan and distribute workload across the team, paying appropriate attention to individual team member’s current capability, to ensure the timely and profitable completion of cases.
- Ensuring that all team members have appropriate objectives and are supported to ensure they at least deliver those objectives.
- Hold team meetings at least monthly to cascade information, gather feedback and improve engagement
- Meet at least monthly with each team member to discuss performance and ensure appropriate support and development
- Provide specific client briefs, updates and implement Keoghs policies, procedures and local initiatives, including actions arising from audits, to effectively inform and engage staff to perform to the desired standards.
- Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery
- Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
- Manage client finances, controlling team costs, to ensure that work is delivered profitably and that cash flow is maximised. Monitor and ensure that bill approval, client account balances, 10 week WIP and other financial measures are kept within target.
- Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible, either by taking local action or by appropriately escalating through the IRF Process and notifying the relevant CAM.
- To work in conjunction with Supervisors to ensure the delivery of a quality product to clients which is in accordance with Keoghs best practices and at least meets client or internal KPI’s.
- Deliver personal caseload to required Keoghs standards and to the fulfilment of personal targets.
- Deliver supervision to a required Keoghs standards and to the fulfilment of personal targets.
- Complete projects and process updates in order to improve current operating practices or to address specific client issues.
- To ensure compliance with the Solicitors Code of Conduct
35 hours per week, Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Primary location for this role is Liverpool, St Pauls Square
Skills, Knowledge and Expertise
- Strong knowledge of all stages of the litigated claims handling process for Casualty claims
- To have a financial authority handling a litigated caseload unsupervised
- People orientated with a desire to help others as well as an ability to manage performance where required
- Highly developed knowledge of processes, systems and procedures
- Excellent analytical and problem solving skills
- Excellent organisation and communication skills
- Able to initiate and maintain business relationships
- Shows commercial awareness in understanding the market and industry
- Proficient in MS Office (word and excel in particular) and experience of using a Case Management system.
Demonstrate prior experience of;
- Successfully leading a team to deliver on outcomes in insurance/legal sector
- Successfully supervising a litigated caseload and developing individuals
- Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
We are connected
We are Dynamic
We are Innovative
We succeed together
Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Family Cover Private Medical Insurance (Bupa) – will automatically be at single cover level but can opt into family option within first month of joining.
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death in Service
- Critical Illness Cover
- PHI/Income Protection (Private health insurance)
- Pension Contribution based 5% Employee / 3% Employer
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
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EL/PL Team Leader employer: Davies
Contact Detail:
Davies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EL/PL Team Leader
✨Tip Number 1
Familiarise yourself with the specific responsibilities of an EL/PL Team Leader. Understanding the nuances of managing a team in the legal sector, especially in casualty claims, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the insurance and legal sectors. Attend industry events or join relevant online forums to connect with current employees at Keoghs or similar companies, which can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in detail. Be ready to share examples of how you've successfully led teams, managed performance, and developed individuals in previous roles, as this is crucial for the position.
✨Tip Number 4
Research Keoghs' values and culture thoroughly. Being able to articulate how your personal values align with theirs during the interview will show that you're not just a fit for the role, but also for the company as a whole.
We think you need these skills to ace EL/PL Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leading teams and handling litigated claims. Use specific examples that demonstrate your ability to meet objectives and develop team members.
Craft a Compelling Cover Letter: In your cover letter, express your passion for team leadership and your understanding of the insurance/legal sector. Mention how your skills align with Keoghs' values and the specific responsibilities of the EL/PL Team Leader role.
Showcase Your Achievements: Include quantifiable achievements in your application, such as successful projects or improvements you’ve implemented in previous roles. This will help illustrate your capability to deliver results and drive performance.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Davies
✨Showcase Your Leadership Skills
As an EL/PL Team Leader, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on mentoring and developing team members to achieve their potential.
✨Understand the Claims Handling Process
Make sure you have a strong grasp of the litigated claims handling process for Casualty claims. Be ready to discuss your experience with this process and how it relates to the role at Keoghs.
✨Prepare for Financial Discussions
Since managing client finances is a key responsibility, brush up on your financial management skills. Be prepared to discuss how you've controlled costs and maximised cash flow in previous roles.
✨Emphasise Communication and Engagement
Effective communication is vital for this role. Think of examples where you've successfully engaged with team members or clients, especially in resolving complaints or improving team performance.
