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For Companies At a Glance
- Tasks: Handle liability claims, negotiate settlements, and build client relationships.
- Company: Join a dynamic team at Davies, a leader in claims management.
- Benefits: Enjoy flexible working, career development, and competitive perks.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Experience in liability claims handling and strong communication skills.
- Other info: Hybrid work model with opportunities for professional growth and community involvement.
The predicted salary is between 36000 - 60000 £ per year.
Department: Claims Management
Employment Type: Permanent – Full Time
Location: Stoke
Description
Davies are looking to recruit an experienced Liability Claims Handler to join our Casualty team based in Stoke. Your role will be to provide a quality claims service on behalf of clients and pro-actively handle claims in accordance with the insurer’s claims handling philosophy.
What will your day look like:
- To establish if cover is in place for the claim
- To record all claims on the digital claims-handling system and ensure that all MI data is consistently and accurately recorded
- To investigate claims either directly via desktop, or by instructing loss adjusters
- To make decisions on liability
- To negotiate claim settlements
- To ensure compliance with all legal timescales and client SLAs
- To build relationships with external clients and stakeholders
- To attend if required, client claim review meetings either in person when required or on Microsoft Teams platform
Knowledge and Abilities:
- Liability Claims Handling experience
- A professional and adaptable communication style – both written and verbal
- Efficient administrative skills
- Strong numeracy, literacy, and IT skills
- A proactive attitude, and an enthusiastic approach
- An excellent customer service manner
- The ability to work as part of a team
- A willingness to take individual responsibility
- The capability to adapt and be flexible
- Experience of policy wording and terms and conditions, indemnity processes
- Modern claims practice
- The Civil Procedure Rules
- MOJ protocols
- Current case law and assessment of personal injury valuation and negotiations
- Ability to deliver outcomes in a fast-paced environment
Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100\’s of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies e.g. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase health cash plan and BUPA dental plan
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EL/PL Liability Claims Handler employer: Davies
Contact Detail:
Davies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EL/PL Liability Claims Handler
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an EL/PL Liability Claims Handler role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of liability claims handling and the latest industry trends. Practice common interview questions and think about how your experience aligns with the responsibilities listed in the job description. Confidence is key!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that resonate with your values and career goals. Check out our website for openings at Davies and tailor your application to show how you can contribute to their claims management team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great opportunity to reiterate why you’d be a perfect fit for the EL/PL Liability Claims Handler position.
We think you need these skills to ace EL/PL Liability Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the EL/PL Liability Claims Handler role. Highlight your relevant experience in claims handling and any specific skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your written application reflects your professional and adaptable communication style. We’re looking for clarity and confidence in your writing, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Davies
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of liability claims handling. Familiarise yourself with the key responsibilities mentioned in the job description, such as investigating claims and negotiating settlements. Being able to discuss specific cases or scenarios will show that you’re not just familiar with the theory but also have practical insights.
✨Show Off Your Communication Skills
Since a professional and adaptable communication style is crucial for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients or stakeholders in the past. This will demonstrate your ability to build relationships and handle claims efficiently.
✨Get Comfortable with Technology
As the role involves using a digital claims-handling system, make sure you're comfortable with relevant software and tools. If you have experience with similar systems, be ready to discuss it. If not, consider doing a bit of research or even a quick tutorial to get familiar with common claims management software.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle various claims situations, including decision-making on liability and compliance with legal timescales. Practising these scenarios can help you articulate your thought process and demonstrate your problem-solving skills.
