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- Tasks: Manage subsidence claims and support clients through the process.
- Company: Join a diverse and inclusive team at Davies Group.
- Benefits: Enjoy 25 days holiday, discounts, and professional development opportunities.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Knowledge of subsidence claims and excellent communication skills.
- Other info: Flexible work environment with a focus on personal growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Desk Based Subsidence Engineer
Department: Client Management
Employment Type: Permanent – Full Time
Location: Home United Kingdom
Reporting To: Patrick Clark
Description
Home-Based | Full-Time
Are you ready to take ownership of a varied and impactful caseload, helping homeowners and businesses navigate the challenges of subsidence‑related insurance claims? Join our expert team and play a key role in delivering fair, efficient, and technically robust claim outcomes.
What will your day look like:
As a Subsidence Claims Specialist, you’ll manage your own portfolio of domestic and commercial claims from first notification through to settlement. Working from a fully supported home‑based environment, you’ll act as a trusted advisor, coordinating investigations, solutions, and communication between all key stakeholders.
Every day offers something different: one moment you\’re analysing an arboricultural report, the next you’re liaising with surveyors or approving a repair schedule. You’ll use your technical knowledge, problem‑solving skills, and customer‑focused mindset to drive claims to the right outcome.
What You’ll Be Doing
- Manage a portfolio of domestic and commercial subsidence claims, ensuring work is completed within agreed SLAs.
- Make informed decisions to settle or decline claims within your delegated authority limits.
- Produce, update, and quality‑check building repair schedules using our in‑house Schedule of Rates.
Knowledge and Abilities
- Act as the main point of contact for policyholders, insurers, surveyors, local authorities, and third‑party specialists.
- Maintain clear, professional, and fair communication—promoting our commitment to treating customers fairly at all times.
- Build strong working relationships with suppliers such as arboriculture consultants, site investigation teams, and drainage contractors.
- Oversee the appointment and performance of third‑party suppliers, ensuring their work supports accurate diagnosis and efficient settlement.
- Review surveyor and audit reports to validate findings and support the claim strategy.
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Desk Based Subsidence Engineer employer: Davies
Contact Detail:
Davies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk Based Subsidence Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your communication skills! Whether it's over the phone or in person, being articulate and confident can make a huge difference. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it shows you're proactive and keen to be part of our team.
We think you need these skills to ace Desk Based Subsidence Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desk Based Subsidence Engineer role. Highlight your experience with subsidence claims and any relevant technical building knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since excellent communication is key in this role, make sure your application reflects that. Use clear language and structure your thoughts well. We want to see your ability to articulate ideas effectively right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Davies
✨Know Your Subsidence Stuff
Make sure you brush up on your knowledge of subsidence and insurance claims. Be ready to discuss specific cases or scenarios you've encountered in the past. This shows that you not only understand the technical aspects but can also apply them practically.
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples of how you've provided excellent customer service in previous positions. Think about times when you went above and beyond to help a client or resolve an issue.
✨Be Organised and Proactive
Demonstrate your organisational skills by discussing how you manage your workload and prioritise tasks. You might want to share a time when you successfully handled multiple claims at once, ensuring everything was completed on time.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Good communication is key in this role, so be prepared to answer questions in a straightforward manner and ask clarifying questions if needed. This will show your adaptability and willingness to engage.
