Desk Based Engineering Assistant Manager

A professional and adaptable communication style to be able to converse with all Reporting into Desk operations manager

Responsibility for settlement of Total Loss claims including

obtaining policy info

indemnity checks

payment requests

payment confirmations

MIAFTR entry

salvage disposal

Engagement with Davies Tech team

Escalation management

Ensure targets are reached, maintained

To produce daily statistics

Development of team to achieve client SLA’s via support and coaching and feedback

Ensure a high level of staff engagement

Assisting in conducting regular performance and audit reviews

Continuous improvement focus leading excellent customer service

To challenge processes to continue improvement of best practise.

INDHP, The above is not an exhaustive list and may change with the overall business objectives of the Company/department.

Strong communication both internally and externally to the business.

Excellent time management skills with a proactive approach and attitude

Strong numeracy, literacy and IT skills

Being able to adjust quickly and efficiently to maximize efficiency of the team/workloads.

Previous vehicle valuation experience (Glass’s / CAP etc…) would be advantageous but not a requirement.