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A professional and adaptable communication style to be able to converse with all Reporting into Desk operations manager
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Responsibility for settlement of Total Loss claims including
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obtaining policy info
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indemnity checks
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payment requests
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payment confirmations
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MIAFTR entry
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salvage disposal
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Engagement with Davies Tech team
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Escalation management
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Ensure targets are reached, maintained
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To produce daily statistics
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Development of team to achieve client SLA’s via support and coaching and feedback
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Ensure a high level of staff engagement
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Assisting in conducting regular performance and audit reviews
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Continuous improvement focus leading excellent customer service
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To challenge processes to continue improvement of best practise.
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INDHP, The above is not an exhaustive list and may change with the overall business objectives of the Company/department.
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Strong communication both internally and externally to the business.
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Excellent time management skills with a proactive approach and attitude
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Strong numeracy, literacy and IT skills
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Being able to adjust quickly and efficiently to maximize efficiency of the team/workloads.
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Previous vehicle valuation experience (Glass’s / CAP etc…) would be advantageous but not a requirement.
Contact Detail:
Davies Recruiting Team