At a Glance
- Tasks: Support Adjusters in managing property claims and deliver excellent customer service.
- Company: Join Davies Group, a leader in Loss Adjusting with a supportive team culture.
- Benefits: Enjoy flexible working, career development, and a range of health and wellbeing perks.
- Other info: Great opportunities for professional growth and community involvement.
- Why this job: Make a real difference in people's lives while growing your career in a dynamic environment.
- Qualifications: 2 years' experience in property claims management and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Davies Group’s Loss Adjusting division is seeking a proactive and skilled Loss Adjuster Technician to join our expanding team. In this role, you will play a key part in supporting Adjusters with the management of Adjuster‑led claims, including active involvement in claims exceeding £25,000. You will be responsible for delivering a professional, efficient, and customer‑focused service to clients, suppliers, and policyholders. This position requires strong communication skills, the ability to work autonomously within delegated authority levels, and the capability to manage caseloads effectively—particularly during periods when the Adjuster is unavailable.
What will your day look like:
- Provide proactive support to dedicated Adjuster(s) in the management of claims.
- Manage your own caseload in collaboration with Adjusters, acting independently within agreed authority levels.
- Handle inbound calls and take appropriate action to support customers, suppliers, and clients.
- Review and issue reports to clients in a timely and accurate manner.
- Resolve customer queries, questions, and complaints, ensuring the best possible outcomes for all parties.
- Appoint and manage suppliers, monitoring progress without requiring Adjuster intervention.
- Make outbound calls to customers, suppliers, and clients as required.
- Complete and action all associated administrative tasks related to claims.
- Support Adjusters in making technical decisions within competency‑based delegated arrangements.
Knowledge and Abilities:
- Minimum 2 years’ experience in property claims management.
- Experience reviewing scopes of work, identifying errors, omissions, or missed items (preferred).
- Ability to contribute to claim reserving and reserve movement decisions.
- Proven ability to deliver results in a fast‑paced environment.
- Strong written and verbal communication skills, with the ability to engage effectively with a wide range of stakeholders.
Benefits:
- Career & Purpose: Davies Innovation Lab, Leadership training programme, Funding for professional qualifications, Thrive at Davies; learning opportunities.
- Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme.
- Financial Health: Pension, 5% employee and 5% employer contribution, My Choices at Davies provides; High Street discounts and Financial wellbeing hub, Life assurance: x4, Refer a Friend, Cycle to Work Scheme, Lease car salary sacrifice, Davies Incentive Plan, Enhanced maternity, paternity and adoption pay.
- Mental, Physical & Emotional Wellbeing: Wellbeing centre; move, munch, money & mind focus, Discounts with 100's of UK retailers, EAP; 24/7 confidential helpline, 25 days holiday, increases to 26 days after 5 years and 27 after 10 years, Flexible working, Dress for your day, Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage, Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan.
Customer Support Technician employer: Davies
Davies Group is an exceptional employer, offering a dynamic work environment in Stoke where you can thrive as a Customer Support Technician. With a strong focus on employee growth through leadership training and professional qualifications, alongside a commitment to wellbeing and inclusivity, you will find meaningful opportunities to develop your career while making a positive impact in the community. Enjoy competitive benefits, including flexible working arrangements and generous holiday allowances, all within a supportive and collaborative culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Technician
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to property claims management. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've managed claims or resolved customer issues in the past. This will demonstrate your experience and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Support Technician role. Highlight your experience in property claims management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your strong communication skills and ability to manage caseloads effectively.
Showcase Your Achievements:When detailing your experience, focus on specific achievements rather than just duties. Did you resolve a particularly tricky claim? Did you improve customer satisfaction scores? We love to see quantifiable results!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Davies
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of property claims management. Familiarise yourself with common issues and resolutions, especially those exceeding £25,000. This will show that you’re proactive and ready to support Adjusters effectively.
✨Showcase Your Communication Skills
Since strong communication is key in this role, prepare examples of how you've successfully handled customer queries or complaints in the past. Be ready to demonstrate your ability to engage with various stakeholders during the interview.
✨Demonstrate Autonomy and Initiative
Think of instances where you managed your own caseload or made decisions independently. Highlighting your ability to work autonomously will reassure them that you can handle responsibilities without constant supervision.
✨Prepare for Technical Questions
Expect questions related to claim reserving and technical decision-making. Brush up on relevant terminology and processes, and be prepared to discuss how you would approach these tasks within delegated authority levels.
