At a Glance
- Tasks: Support Adjusters in managing claims and provide excellent customer service.
- Company: Join Davies Group, a leading Loss Adjusting division with a supportive team.
- Benefits: Enjoy 25 days holiday, discounts, well-being support, and professional development.
- Other info: Dynamic work environment with opportunities for growth and recognition.
- Why this job: Make a real difference in claims management while developing your skills.
- Qualifications: 2 years in property claims management and strong communication skills.
The predicted salary is between 24300 - 29700 £ per year.
Davies Group, Loss Adjusting division is looking to recruit a Loss Adjuster Technician to join our growing team. In this position, you will play a vital role in the management of Adjuster led claims, providing support to the Adjusters, and working actively on claims >£25k. You will need to be a great communicator, dedicated to providing a professional and proactive service for clients, suppliers and customers. The successful candidate(s) will liaise with a variety of individuals both internally and externally, while managing incoming emails, telephone calls, suppliers, clients and will be required to demonstrate the ability to manage claim processes and dedicated caseloads in the absence of the Adjuster.
Department: Claims Management
Location: Stoke
Your New Role:
- Supporting dedicated Adjuster(s) in the proactive management of claims.
- Manage caseload in conjunction with Adjusters, acting autonomously within authority levels.
- Answer inbound calls, taking action to support customers, suppliers, and clients.
- Review and issue reports to clients.
- Resolve customer queries, questions, or complaints, working with all parties involved for the best customer outcomes.
- Appoint suppliers and manage progress, independently of Adjuster engagement.
- Make outbound calls to customers/suppliers/clients.
- Deal with and action associated tasks in relation to claims.
- Support the Adjuster with making technical decisions, within competency-based delegated arrangements.
What You'll Bring to the Role:
- Minimum of 2 years’ experience in property claims management.
- Ideally experienced in reviewing scopes of work, identifying errors, and missed items.
- Ability to add value in claim reserving and reserve movements.
- Ability to deliver outcomes in a fast-paced environment.
- Capable of effective communication – both written and verbal.
- Proven experience working as part of a team.
- Excellent time management and organizational skills.
- Competent numeracy, literacy, and IT skills.
- A proactive attitude, and enthusiastic, polite and courteous phone manner.
Benefits:
- Join us and enjoy our ever-evolving benefits, including but not limited to:
- Reward platform – discounts for over 800 retailers.
- 25 days holiday (rising with service).
- Well-being centre.
- Recognition programme.
- Paid fertility appointments.
- Fostering friendly employer.
- Pension - matched contribution at 5%.
- Life Assurance (4 x basic salary).
- Development, training, and professional qualification.
Seniority level: Entry level
Employment type: Full-time
Job function: Finance and Sales
Customer Support Technician in Stoke-on-Trent employer: Davies
Davies is an excellent employer, offering a supportive work culture in Glasgow that prioritises employee growth and development. With comprehensive benefits and the opportunity for professional qualification, you will thrive in a forward-thinking environment that values your contributions and encourages a proactive approach to claims handling.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Technician in Stoke-on-Trent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Davies. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Davies before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Technician in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Davies:Your cover letter is your chance to shine! Tell us why you want to work at Davies specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Davies!
How to prepare for a job interview at Davies
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
