At a Glance
- Tasks: Lead and manage subsidence claims, ensuring efficient outcomes and high service standards.
- Company: Join a supportive team dedicated to fair customer outcomes in the insurance sector.
- Benefits: Enjoy 25 days holiday, flexible working, and a pension with employer contributions.
- Other info: Thriving in a fast-paced environment is key; strong communication and organisation skills are essential.
- Why this job: Make a real difference by helping customers navigate their claims with expertise and care.
- Qualifications: 5+ years in subsidence/buildings insurance claims or extensive trade experience required.
The predicted salary is between 29700 - 36300 £ per year.
Overview
As Subsidence Claims Manager you will lead and coordinate the end-to-end management of subsidence claims, focusing on mitigation and repair phases to secure efficient outcomes.
You will work with customers, contractors and insurers to drive proactive claim progression, cost control and timely repairs, while upholding high service standards.
The role sits within a supportive team and aims to deliver fair customer outcomes and robust claim handling that aligns with Davies’ mission and frameworks.
- Pay / Benefits
- Pension with employer contribution
- Life assurance x4
- 25 days holiday (26 after 5 years, 27 after 10)
- Flexible working
- Wellbeing initiatives and EAP
Responsibilities
- Communicate with customers, contractors and insurer clients via phone, email and written correspondence
- Produce technical reports to meet SLAs
- Manage daily tasks and coordinate third-party contractors for vegetation removal and drain repairs
- Update and create building repair scopes using the in-house schedule of rates
- Assess contractor estimates and negotiate cash settlements with policyholders
- Oversee panel contractors, manage repair schedules and costs
- Settle claims under delegated authority
- Maintain high personal competence and adhere to company systems and procedures
- Update claim information in the relevant claims IT system
- Promote the principle of Treating Customer Fairly
- Key requirements
- Subsidience/buildings insurance claims experience or extensive trade experience (5+ years)
- Strong communication and organisation skills
- High standard of customer service
- Computer literate with good verbal/written communication (GCSE English grade C or equivalent)
- Ability to thrive in a fast-paced, target-driven environment
- Positive, flexible, adaptive, self-motivated team player
- Attention to detail and problem-solving abilities
- Knowledge of subsidence in relation to insurance claims and managing technical building claims
- Experience with Claims Handling and excellent telephone skills
- Strong customer service orientation and computer literacy
- Articulation and workload organisation能力
- Effective communication
- Organisational skills
- Customer-focused
- Subsidence claims understanding
- Managing technical building claims
- Claims handling processes
Customer Support Subsidence employer: Davies
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Subsidence
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Davies. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Davies before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Subsidence
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Davies:Your cover letter is your chance to shine! Tell us why you want to work at Davies specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Davies!
How to prepare for a job interview at Davies
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
