At a Glance
- Tasks: Supervise and mentor credit hire file handlers to enhance their technical skills.
- Company: Join a dynamic team at Keoghs, focused on technical excellence.
- Benefits: Enjoy 25 days holiday, private medical insurance, and wellness support.
- Other info: Great career growth opportunities and a vibrant workplace culture.
- Why this job: Make a real impact by driving technical progression in a supportive environment.
- Qualifications: Credit hire experience and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
This role offers an excellent opportunity to join a dynamic team with the purpose of supporting the file handlers to fully investigate credit hire claims from a technical & strategic point of view. The technical supervisor will work directly with the business unit director and Technical manager and be responsible for the supervision, mentoring and coaching of individual credit hire file handlers. They will be responsible to drive policies and strategies to support the technical progression of the file handler and help to achieve technical excellence within the tactical credit hire unit in line with client’s SLA’s.
Key Responsibilities
- Supervise credit hire file handlers in accordance with the relevant Competency framework and ensure that accurate technical development records are maintained.
- Actively mentor and coach these individuals with a view to extending their technical knowledge and expertise.
- Assist with pre audit assessments of all files chosen for external client audits and internal audits for the unit.
- Identify any training requirements and to feedback to the appropriate team leader & tactical delivery director.
- Undertake all pre-trial reviews no later than 6 weeks prior to Trial/Disposal.
- Responsibility to develop all new starters to achieve their first financial authority within 6 months of them joining Keoghs.
- Manage individual file handlers on a performance improvement plan when relating to technical issues.
- Consistently achieve against personal targets and objectives, set by the business unit director and tactical delivery director.
- Handle a caseload of approximately 10-15 claims with a value exceeding £25k.
- To ensure compliance with the SRA Standards and Regulations.
- Adhere to the Keoghs Values.
Skills, Knowledge and Expertise
- Credit hire experience either defendant (preferable) or claimant.
- Qualified Solicitor or equivalent.
- Previous experience of handling own caseload.
- Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines.
- Excellent listening and verbal communication skills.
- Ability to anticipate problems and identify solutions.
Benefits
- Davies Incentive Plan.
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days).
- Family Cover Private Medical Insurance (Bupa).
- Simply Health Care Cash Plan.
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing.
- Death in Service.
- Critical Illness Cover.
- PHI/Income Protection (Private health insurance).
- Pension Contribution based 5% Employee / 3% Employer.
- Employee Resource Groups.
- Employee Volunteering Programme.
- Cycle to Work Scheme*.
- Tech Scheme*.
- Season Ticket Loan*.
- Gym Flex*.
- Access to Online Discount Sites.
- Discounted Gourmet Society Membership.
- Discounted Tickets for Merlin Attractions nationwide.
- Discounts at local retail outlets.
* after successfully completing probation.
Credit Hire Technical Supervisor employer: Davies
Davies is an excellent employer, offering a vibrant work culture in Glasgow that fosters professional growth and development for its employees. With a focus on collaboration and innovation, the company provides comprehensive training and mentorship opportunities, ensuring that you can thrive in your role as a Senior Paralegal. Additionally, the dynamic legal environment allows for meaningful contributions to motor litigation cases, making your work both rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Hire Technical Supervisor
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Davies). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Davies. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Credit Hire Technical Supervisor
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Davies.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Davies. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Davies
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Davies to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Davies, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Davies's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
