At a Glance
- Tasks: Guide clients through onboarding and ensure they achieve their goals with our services.
- Company: Join Davies Professional Education, a leader in apprenticeships and professional development.
- Benefits: Enjoy 25 days holiday, discounts, well-being support, and career development opportunities.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real impact by helping clients succeed in their professional journeys.
- Qualifications: Strong communication skills and a passion for client success are essential.
The predicted salary is between 30000 - 40000 £ per year.
Application Deadline: 17 June 2026
Department: Client Management
Location: Home United Kingdom
Davies Professional Education partners with over 1200 insurance, financial services and regulated market clients to provide award-winning Apprenticeships and professional upskilling programmes to address the skills gap across these industries. As a Client Success Associate in this team, you will be responsible for ensuring our clients achieve their desired outcomes through the use of our products/services. You will act as a trusted advisor, guiding clients from the onboarding process to achieving their goals and beyond. This role requires a proactive, client-focused individual with excellent communication and problem-solving skills.
Key Responsibilities
- Client Onboarding: Facilitate a smooth onboarding process for your clients’ learners. Provide training and resources to help clients get started. Set clear expectations and goals for the client's learner journey.
- Client Support: Serve as the primary point of contact for client inquiries and issues. Coordinate with Delivery teams to resolve client issues promptly. Provide ongoing support and guidance to ensure client satisfaction.
- Relationship Management: Build and maintain strong, positive relationships with clients. Conduct regular check-ins and meetings to understand client needs. Foster loyalty and trust through consistent, high-quality interactions.
- Performance Monitoring: Track and analyse client usage of products/services. Identify areas for improvement and provide actionable feedback. Develop strategies to enhance client engagement and satisfaction.
- Upselling And Renewal: Identify opportunities to upsell additional products or services. Manage contract renewals and negotiate terms with clients. Work closely with sales and marketing teams to maximize client value.
Skills, Knowledge & Expertise
- Client-focused with a commitment to building and maintaining strong relationships.
- Exceptional communication and negotiation skills.
- In-depth knowledge of best practice in delivering apprenticeship standards and an understanding of the funding rules, effective apprentice onboarding and end point assessment.
- An understanding of Insurance and Financial Service industry including clients and professional bodies.
- Results-driven with a strong focus on achieving revenue targets.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Strong organisational and time management skills, with the ability to prioritise and manage multiple tasks simultaneously.
- Ability to adapt to changing priorities and thrive in a fast-paced, dynamic environment.
Job Benefits
Davies are committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof). Join us and enjoy our ever-evolving benefits, including but not limited to:
- Reward platform – discounts for over 800 retailers
- 25 days holiday (rising with service)
- Well-being centre
- Recognition programme
- Paid fertility appointments
- Fostering friendly employer
- Pension - matched contribution at 5%
- Life Assurance (4 x basic salary)
- Development, training, and professional qualification
Client Success Associate - Professional Education employer: Davies
Davies Professional Education is an exceptional employer that prioritises diversity and inclusion, offering a supportive work culture where employees can thrive. As a Client Success Associate, you will benefit from comprehensive training and development opportunities, a generous holiday allowance, and a rewarding recognition programme, all while working remotely in the UK. Join us to make a meaningful impact in the insurance and financial services sectors, helping clients achieve their goals through our innovative apprenticeship and upskilling programmes.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Associate - Professional Education
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend webinars, and join relevant groups. The more connections you make, the better your chances of landing that Client Success Associate role.
✨Tip Number 2
Prepare for those interviews! Research Davies Professional Education and understand their products and services. Be ready to discuss how you can help clients achieve their goals using your skills.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share examples of how you've tackled challenges in the past. This will demonstrate your proactive approach and client-focused mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Davies Professional Education.
We think you need these skills to ace Client Success Associate - Professional Education
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Success Associate role. Highlight your client-focused experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role is all about building relationships, demonstrate your exceptional communication skills in your application. Use clear and concise language, and don’t shy away from sharing examples of how you've successfully managed client interactions in the past.
Highlight Problem-Solving Abilities:We love proactive individuals! In your application, share specific instances where you've tackled challenges or resolved issues for clients. This will show us that you're ready to jump in and support our clients effectively.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. We can’t wait to hear from you!
How to prepare for a job interview at Davies
✨Know Your Client Success Fundamentals
Before the interview, brush up on the key responsibilities of a Client Success Associate. Understand the onboarding process, client support strategies, and how to build strong relationships. This will help you speak confidently about how you can contribute to the team.
✨Showcase Your Communication Skills
Since this role requires exceptional communication, prepare examples that highlight your ability to convey information clearly and effectively. Think of times when you resolved client issues or facilitated training sessions, and be ready to discuss these experiences.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific challenges you've faced in previous roles and how you overcame them. This could involve client inquiries or performance monitoring. Showing that you can think on your feet and provide actionable solutions will impress the interviewers.
✨Research the Industry
Familiarise yourself with the insurance and financial services sectors, as well as the apprenticeship standards relevant to the role. Understanding the industry landscape will allow you to engage in meaningful conversations and demonstrate your commitment to the position.
