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- Tasks: Manage client relationships and ensure top-notch service delivery in the insurance sector.
- Company: Davies is a leading player in the insurance market, known for its supportive team culture.
- Benefits: Enjoy flexible working, career development opportunities, and a range of employee perks.
- Why this job: Be a trusted advisor, make an impact, and grow your skills in a dynamic environment.
- Qualifications: Experience in relationship management within the insurance industry is essential.
- Other info: This is a temporary role with potential for growth and professional training.
The predicted salary is between 36000 - 60000 £ per year.
New opportunity in client services with a great team and supportive management.
Client Service Managers are vital day-to-day points of contact for Davies insurance market clients. They build strong relationships with technical and procurement teams within client organisations to establish themselves as trusted advisors. They understand client needs and champion those needs internally to ensure first-class service delivery. Commercially astute and excellent communicators, Client Service Managers immerse themselves in client businesses, pre-empting challenges and proactively identifying opportunities to enhance the relationship.
The client service manager role in our core and volume property team involves coordinating the breadth of client engagement from initial onboarding of new clients to the ongoing management of day-to-day engagement and performance reporting.
What will your day look like:- Client Relationship Management: Manage day-to-day interactions with a portfolio of core and volume property clients to ensure we meet client expectations and maintain positive relationships. Build and maintain strong relationships with a variety of technical and supply chain management teams within client organisations. Proactively seek feedback from clients and gather insights to inform an engagement plan focused on each client’s specific needs and objectives. Contribute to the development and execution of client engagement and growth plans.
- Service Delivery: Champion client needs and objectives internally to ensure a fully aligned and first-class service is consistently delivered. Ensure that service delivery aligns with contractual obligations and SLA/KPI requirements by proactively monitoring adherence. Coordinate internal activity to optimise service delivery relative to client needs and resolve client issues promptly and effectively.
- Onboarding and Implementation: Support the planning and delivery of new property client onboarding, ensuring a smooth and on schedule launch. Work closely with clients to understand their specific requirements and tailor services and engagement plans accordingly. Coordinate with internal teams to ensure all client-specific setups and configurations are completed and maintained in accordance with client requirements.
- Performance Management and Reporting: Liaise with client reporting team to manage the timely and accurate production of client management information ahead of release to clients. Monitor and report on service performance metrics to clients and internal stakeholders. Conduct regular performance reviews with clients to assess satisfaction and identify areas for improvement.
- Proactive Engagement: Immerse yourself in client businesses and stay informed on property market developments in order to pre-empt challenges and opportunities for your clients. Proactively engage internal teams to respond to client and market developments to maintain leading service standards. Ensure clients are alerted to relevant industry developments and how they may impact their business whilst offering suitable solutions to support.
- Relationship management experience in the insurance industry
- Confident communicator capable of building relationships
- Knowledge of the property insurance claims market
- Ability to work proactively and autonomously to understand and respond to client challenges
- Sound understanding of MI reporting with a keen eye for detail
- Career & Purpose: Davies Innovation Lab Leadership training programme, Funding for professional qualifications, Thrive at Davies; learning opportunities.
- Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme.
- Financial Health: Pension, 5% employee and 5% employer contribution, My Choices at Davies provides; High Street discounts and Financial wellbeing hub, Life assurance: x4, Refer a Friend, Cycle to Work Scheme, Lease car salary sacrifice, Davies Incentive Plan, Enhanced maternity, paternity and adoption pay.
- Mental, Physical & Emotional Wellbeing: Wellbeing centre; move, munch, money & mind focus, Discounts with 100's of UK retailers, EAP; 24/7 confidential helpline, 25 days holiday, increases to 26 days after 5 years and 27 after 10 years, Flexible working; hybrid, work from home or join a collaborative office space, Dress for your day, Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage, Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan.
Client Services Manager - Contract employer: Davies
Contact Detail:
Davies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager - Contract
✨Tip Number 1
Familiarise yourself with the insurance market, particularly in property claims. Understanding the nuances of this sector will help you engage more effectively with clients and demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in client services. Attend relevant events or join online forums to build connections that could provide insights or referrals for the role.
✨Tip Number 3
Prepare to showcase your relationship management skills by thinking of specific examples where you've successfully built and maintained client relationships. This will be crucial in demonstrating your fit for the Client Services Manager position.
✨Tip Number 4
Stay updated on current trends and challenges in the property insurance market. Being knowledgeable about recent developments will allow you to engage in meaningful conversations with potential employers and show your proactive approach.
We think you need these skills to ace Client Services Manager - Contract
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Services Manager at Davies. Highlight your experience in client relationship management and how it aligns with their needs.
Tailor Your CV: Customise your CV to reflect relevant experience in the insurance industry, particularly in property claims. Use specific examples that demonstrate your ability to build relationships and manage client expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and understanding of client needs. Mention how you can contribute to service delivery and client engagement plans, as outlined in the job description.
Showcase Relevant Skills: In your application, emphasise skills such as proactive problem-solving, attention to detail in reporting, and your ability to work autonomously. These are crucial for the role and should be evident in your written application.
How to prepare for a job interview at Davies
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Client Services Manager. Familiarise yourself with client relationship management, service delivery, and performance reporting as these are key aspects of the role.
✨Showcase Your Communication Skills
As a Client Services Manager, excellent communication is crucial. Prepare examples from your past experiences where you've successfully built relationships or resolved client issues. This will demonstrate your ability to connect with clients and internal teams.
✨Be Proactive
During the interview, highlight your proactive approach to client management. Discuss how you've anticipated client needs in the past and how you plan to immerse yourself in client businesses to identify opportunities and challenges.
✨Prepare Questions
Have a list of insightful questions ready to ask the interviewer. This shows your genuine interest in the role and helps you understand how you can contribute to the team and the company’s goals.
