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- Tasks: Manage pre-litigated motor claims from start to finish while supporting your team.
- Company: Join a dynamic company focused on sustainability and success for clients and employees.
- Benefits: Enjoy 25 days holiday, hybrid working, health plans, and discounts on local attractions.
- Why this job: This role offers growth opportunities, a supportive culture, and the chance to make an impact.
- Qualifications: Experience with motor PI claims and strong communication skills are preferred.
- Other info: Work 35 hours a week with flexible home-office arrangements.
The predicted salary is between 30000 - 42000 £ per year.
Claims Handler CH3
Department: Claims Management
Employment Type: Permanent – Full Time
Location: Bolton
Description
Are you ready to open new doors in your legal career? We are seeking a Claims Handler (CH3) to join our Liverpool team. The claims handler will manage a caseload of pre-litigated motor claims, including PI, from inception to settlement.
Key Accountabilities
- Manage a caseload of pre-litigated motor claims, including PI, from inception to settlement
- Support the delivery of high levels of service and productivity
- Collaborate with colleagues to ensure consistent service
- Accurately input and maintain data
- Communicate effectively with clients
- Mentor, train, and serve as the technical referral point for team members
- Audit files as required
Working Hours: 35 hours per week, Monday – Friday, 9am – 5pm, with 1 unpaid hour for lunch.
Primary location is Liverpool Office, with a hybrid working model of 1 day in the office and 4 days from home.
Experience, Skills, and Qualifications
- Experience with motor PI claims under the predictive costs regime is desirable
- Experience with the MOJ portal, stages 1 and 2
- Pre-litigation experience
- Handling claims outside of the MOJ and predictive cost regime
- Mentoring experience is desirable
- Proficiency in Microsoft Word, Excel, and email
- Customer service experience
- Excellent attention to detail
- Negotiation, communication, and organizational skills
- Ability to mentor and support new starters
Our Values
Our culture focuses on sustainability and success for our people and clients. Our four core values are:
- We are connected
- We are dynamic
- We are innovative
- We succeed together
Benefits
- Davies Incentive Plan
- 25 days holiday per year, increasing with service (option to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support, and wellbeing resources
- Death in Service after 1 year of service
- Pension: 5% Employee / 3% Employer contributions
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to online discount sites
- Discounted Gourmet Society Membership
- Discounted tickets for Merlin attractions nationwide
- Discounts at local retail outlets
*after successfully completing probation
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Claims Handler CH3 employer: Davies
Contact Detail:
Davies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler CH3
✨Tip Number 1
Familiarise yourself with the MOJ portal and its processes, especially stages 1 and 2. Understanding how to navigate this system will give you a significant advantage during the interview.
✨Tip Number 2
Brush up on your knowledge of pre-litigated motor claims and personal injury (PI) claims under the predictive costs regime. Being able to discuss these topics confidently will demonstrate your expertise and readiness for the role.
✨Tip Number 3
Highlight any mentoring or training experience you have in your discussions. The ability to support and guide new team members is a key aspect of the role, so showcasing this skill can set you apart.
✨Tip Number 4
Prepare examples of how you've delivered high levels of customer service in previous roles. Being able to articulate your approach to client communication and service delivery will resonate well with the hiring team.
We think you need these skills to ace Claims Handler CH3
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Claims Handler position. Understand the key responsibilities and required skills, such as managing pre-litigated motor claims and mentoring team members.
Tailor Your CV: Customise your CV to highlight relevant experience, particularly in handling motor PI claims and using the MOJ portal. Emphasise your customer service skills and any mentoring experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and how your skills align with the company's values. Mention specific examples of your experience in claims handling and your ability to work collaboratively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented clearly.
How to prepare for a job interview at Davies
✨Know Your Claims
Familiarise yourself with the specifics of pre-litigated motor claims, especially personal injury (PI) cases. Be prepared to discuss your understanding of the MOJ portal and predictive costs regime, as this will demonstrate your relevant experience.
✨Showcase Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, as you'll need to convey complex information to clients and colleagues alike. Consider preparing examples of how you've successfully communicated in past roles.
✨Highlight Mentoring Experience
If you have mentoring experience, be sure to bring it up during the interview. Discuss how you've supported new starters or trained team members, as this aligns with the company's emphasis on collaboration and support within the team.
✨Demonstrate Attention to Detail
Attention to detail is crucial for a Claims Handler. Prepare to provide examples of how you've maintained accuracy in data input and file management in previous roles. This will show that you understand the importance of precision in handling claims.
